Club Manager

Fitton Clubs•Caldwell, ID

12d•Onsite

About The Position

The Club Manager is responsible for overseeing all aspects of club operations, with a dedicated focus on maintaining exceptional cleanliness standards to provide every member with a safe, welcoming, and spotless environment. This role demonstrates a genuine passion for supporting members on their individual fitness journeys, inspiring both staff and members alike. The Club Manager is committed to exemplary leadership, financial performance, and member satisfaction, while ensuring strict adherence to Planet Fitness brand standards. Through these efforts, the Club Manager guarantees an exceptional “Judgement Free Zone®” experience, fostering a supportive atmosphere where every member and team member feels empowered and motivated to achieve their goals.

Requirements

Must be 18 years of age or older.
Must be able to work onsite, this is not a remote position
Proven customer service and leadership skills
Exceptional leadership, coaching and communication skills.
Energetic, enthusiastic, and hard-working with a passion for helping others to succeed.
Professional, respectful, and solutions-oriented in member and employee interactions
Strong organizational and problem-solving abilities.
Must be able to attend occasional off-site meetings
Obtain and maintain CPR/AED Certification within required timeframes.
Obtain Tanning Certification within company required timeframes.
Must submit to a background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search. Continued employment will be based on satisfactory outcome of the background check.
Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Must obtain Tanning Certification within time frame required by company.
Minimum 40-hour work week

Nice To Haves

Experience as a Planet Fitness Assistant Manager (highly recommended)
Proficiency with Microsoft Office and basic computer skills
Prior experience working in a club fitness setting
High School Diploma or Equivalent

Responsibilities

Recruit, train, and develop high-performing team members who are passionate about maintaining high cleanliness standards and a welcoming environment.
Create and maintain a positive, motivated, and team-oriented work environment.
Lead by example in delivering exceptional customer service and professionalism.
Conduct regular staff meetings, performance evaluations, and coaching sessions and provide continuous performance feedback.
Cross train Assistant Manager in the General Manager responsibilities to ensure continuity of management as well as provide growth management growth opportunities.
Handle employee concerns, manage disciplinary actions and process terminations as needed
Oversee all daily operations, including timely opening/closing procedures
Monitor staff scheduling to ensure full shift coverage. Cover any shift as needed.
Carefully review staff timecards and submit accurate weekly payroll on Monday morning
Monitor and manage payroll hours, expenses, and inventory levels.
Ensure compliance with company policies, safety regulations, and operational procedures.
Ensure overall safety of employees, members and club property.
Ensure the club is clean, safe, and maintained to Planet Fitness standards at all times.
Report and follow up on equipment issues and coordinate repairs and/or preventative maintenance as needed.
Perform all front desk functions as needed.
Promote and maintain the “Judgement Free Zone®” philosophy in every interaction.
Create and maintain a welcoming member first atmosphere; ensure staff delivers consistent and exceptional customer service.
Ensure staff follow superior customer service guidelines.
Champion a culture of cleanliness by setting high standards, ensuring consistent execution, and holding teams accountable for maintaining a safe and professional environment.
Conduct regular club audits to ensure club standards are optimal.
Resolve member concerns quickly and professionally.
Support a positive, motivating, and inclusive club atmosphere.
Maintain a strong presence on the club floor to engage with members and monitor staff performance.
Achieve and exceed monthly membership sales, retention, and revenue goals.
Support local marketing efforts to attract and retain members.
Ensure accurate and timely reporting as directed by management.
Manage marketing efforts; ensure staff are aware and trained on all current Planet Fitness marketing promotions
Authorize expenditures and refunds.