Club Manager

Common HouseChattanooga, TN
Onsite

About The Position

Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members. Core Values Hospitality Fun Integrity Excellence Teamwork Flexibility

Requirements

  • At least 2+ years of hospitality management experience
  • Rely on strong organizational ability
  • Positive demeanor, self-motivated, a willingness to learn and adjust
  • Teamwork mentality between FOH, BOH and admin team

Responsibilities

  • Managing daily floor operations and soliciting member feedback to optimize guest satisfaction and the member experience
  • Working with the General Manager and peers in upholding standards of excellence
  • Using our systems and tools to collect information and preferences about guests to better serve them upon future visits
  • Driving speed and efficiency of service while upholding standards
  • Forging connections with membership, and encouraging the same of the team
  • Displaying a hands-on approach to teamwork and shift running
  • Always striving for excellence with a "can do" attitude
  • Upholding service standards through leadership and frequent communication with all team members
  • Identifying opportunities in service to implement solutions and strengthen established service standards
  • Ensuring scheduled staff are present, on time, and monitor any overtime and avoidable payroll discrepancies
  • Assisting in all aspects of service during scheduled shifts, and work with Concierge Manager to effectively communicate ways to enhance the club to the administrative team
  • Maintaining open communication between the kitchen and Front of House teams
  • Operating the club in full compliance with ABC regulations.
  • Operate the bar program in full compliance with Health Department regulations.
  • Adhere to all employee policies outlined our Employee Handbook
  • Answer all emails and communication in a timely manner
  • Maintaining par levels of daily operating supplies and collateral
  • Maintains proper count of cash registers and performs nightly audits

Benefits

  • Diverse and inclusive colleagues
  • Generous Health, Dental, Vision, and Reserve Leave Coverage
  • 401k Option
  • Paid Time Off
  • Monthly membership at Common House (and your partner/spouse gets one, too!)
  • 50% employee discount on food and non-alcoholic purchases
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