Club Manager

Common House • Chattanooga, TN

7d • Onsite

About The Position

Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.
Core Values
Hospitality
Fun
Integrity
Excellence
Teamwork
Flexibility

Requirements

• At least 2+ years of hospitality management experience
• Rely on strong organizational ability
• Positive demeanor, self-motivated, a willingness to learn and adjust
• Teamwork mentality between FOH, BOH and admin team

Responsibilities

• Managing daily floor operations and soliciting member feedback to optimize guest satisfaction and the member experience
• Working with the General Manager and peers in upholding standards of excellence
• Using our systems and tools to collect information and preferences about guests to better serve them upon future visits
• Driving speed and efficiency of service while upholding standards
• Forging connections with membership, and encouraging the same of the team
• Displaying a hands-on approach to teamwork and shift running
• Always striving for excellence with a "can do" attitude
• Upholding service standards through leadership and frequent communication with all team members
• Identifying opportunities in service to implement solutions and strengthen established service standards
• Ensuring scheduled staff are present, on time, and monitor any overtime and avoidable payroll discrepancies
• Assisting in all aspects of service during scheduled shifts, and work with Concierge Manager to effectively communicate ways to enhance the club to the administrative team
• Maintaining open communication between the kitchen and Front of House teams
• Operating the club in full compliance with ABC regulations.
• Operate the bar program in full compliance with Health Department regulations.
• Adhere to all employee policies outlined our Employee Handbook
• Answer all emails and communication in a timely manner
• Maintaining par levels of daily operating supplies and collateral
• Maintains proper count of cash registers and performs nightly audits

Benefits

• Diverse and inclusive colleagues
• Generous Health, Dental, Vision, and Reserve Leave Coverage
• 401k Option
• Paid Time Off
• Monthly membership at Common House (and your partner/spouse gets one, too!)
• 50% employee discount on food and non-alcoholic purchases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed