Club Manager

PF Management Group•Rock Springs, WY

12h

About The Position

The Club Manager oversees club operations to ensure an exceptional “Judgement Free” member experience and a financially successful club. The role manages employee hiring and training, leads and develops staff, handles customer service and member account activities, maintains facility cleanliness and safety, and oversees club supplies, deposits, and performance tracking.

Requirements

High school diploma or GED equivalent.
Must be at least 18 years old.
Current CPR certification.
Basic computer proficiency, including Microsoft Office Suite.
Superior problem-solving skills.
Exceptional leadership and diplomacy skills.
Passion for health and fitness.
Ability to stand and walk continually during a shift.
Ability to talk continually in person or on the phone during a shift.
Ability to lift up to 75 pounds.
May occasionally encounter toxic chemicals during a shift.

Nice To Haves

One year of customer service experience is preferred, preferably in the fitness industry.

Responsibilities

Create staffing schedules and ensure all shifts are regularly covered.
Lead by example and hold direct reports accountable through training and coaching focused on exceptional customer service.
Prepare and submit HR-related forms in a timely manner.
Resolve employee issues or concerns professionally.
Manage disciplinary and termination activities.
Provide backup support when an employee is absent.
Greet members and guests and provide welcoming customer service.
Answer phones and assist callers with questions.
Check members in, tour and sign up new members, log amenities, and communicate updates and events.
Respond to member questions and concerns in a timely, professional manner.
Process beverage or merchandise purchases using the point-of-sale system.
Use the POS system to assist with membership cards, address changes, and billing or payment questions.
Authorize expenditures and refunds.
Keep the front desk and lobby clean and orderly.
Perform facility cleaning and upkeep, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Regularly clean exercise equipment and tanning beds.
Ensure restrooms are clean, stocked, and clutter-free by creating and following a routine cleaning schedule.
Oversee the safety of employees, members, and club property by identifying repair needs and notifying the Facilities Maintenance team promptly.
Make daily bank deposits.
Oversee ordering club supplies within the specific budget and according to club requirements.
Track key performance indicators, including guest counts, cancellations, and information calls, on a weekly, monthly, and annual basis.
Manage marketing efforts by ensuring staff are aware of and trained on promotions.