Planet Fitness Club Manager
About The Position
Planet Fitness is seeking a motivated individual to join their team as a Club Manager. This role is responsible for overseeing club operations, ensuring an exceptional member experience, and maintaining the financial stability of the club. The Club Manager plays a critical role in managing teammates to foster a high-energy environment within the Judgement Free Zone. The company provides tools for success and operates in a competitive environment, guided by core values: We Win Together, Be Better Every Day, Be Kind & Respectful, Do the Right Thing, and Everyone Matters. This job description is a starting point, and duties may evolve as the business grows.
Requirements
- Must be a minimum of 18 years of age.
- High School Diploma/GED equivalent.
- Excellent Customer Service skills with a high degree of member care.
- Previous experience leading teams in the retail or fitness environment.
- Self-starter, motivated and enthusiastic about creating the best experience for members.
- Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.
Responsibilities
- Grow, develop, and build a winning team by utilizing best practices in hiring, training, coaching, and performance management.
- Utilize training tools, such as Planet Fitness University, to enhance the team’s capability for essential learning.
- Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
- Develop a plan to drive EFT and membership growth through maximizing KPIs in your club, including meeting assigned goals for BCM, club tours, employee retention, member engagement, and regional inspections.
- Provide timely, professional, and solution-oriented responses to member service submissions in Listen 360.
- Ensure proper opening and closing procedures for your club.
- Achieve optimal results by maintaining operational and cleanliness standards.
- Develop your assistant manager into a future leader by providing on-the-job training in delegation, accountability, and performance management.
- Create an effective schedule to meet targeted labor hours, ensuring a balance of support from management and teammates.
- Ensure all teammates are knowledgeable about critical information, such as marketing promotions, corporate initiatives, or new and updated policies.
- Ensure all teammates participate in company-provided Respectful Workplace Training and AED/CPR Certification within 60 days of hire.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
