Club Manager

Core Development and Management-Planet Fitness•Boston, MA

4h•Onsite

About The Position

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. This is a full-time role, requiring 42 hours per week, and may involve working more than 8 hours per day or 40 hours per week, including potential travel, nights, weekends, and holidays to support business needs.

Requirements

Must be 18 years of age or older.
Passion for helping others.
Commitment to excellent service.
Basic computer proficiency (Microsoft Suite).
High school diploma/GED equivalent required.
Excellent communication and interpersonal skills.
Strong leadership and organizational skills.
Confident problem-solver.

Nice To Haves

Previous management experience is preferred.
Current CPR Certification preferred.

Responsibilities

Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Assistant Managers, Shift Leaders, Trainers and Custodians.
Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
Schedule staff and ensure all shifts are covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
Administration and processing of all weekly/bi-weekly employee payroll.
Resolve employee issues or concerns.
Manage disciplinary/termination activities.
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate all member requests, issues and questions.
Ensure prompt opening/closing of gym.
Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
Ensure safety of employees, members and club property.
Determine and communicate equipment repair in a timely manner.
Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
Authorize expenditures and refunds.
Make daily bank deposits.
Prepare all HR related forms and send to Corporate Payroll Team.
Track statistics and reports (weekly, monthly, annually).
Backup support for any employee who is absent.
Establish and communicate sales objectives and goals with team.
Assist in forecasting annual sales goals.
Adapt and share best sales practices.
Evaluate team member performance, address underperforming team members create action items for clubs to reach their sales goals.
Oversee daily, short-term, and long-term sales goals across region and positively contribute to company goals.