Club Lounge Attendant

Hilton Grand Vacations•New York, NY

1d•$32 - $43•Onsite

About The Position

Launch your hospitality career at Hilton Club The Quin New York, where culture, theater, and opportunity come together in the heart of Manhattan. Located just two blocks from Central Park and steps from Carnegie Hall, our property offers an exceptional setting for both guests and team members. With 208 beautifully appointed rooms, The Quin provides an inspiring environment for those looking to grow within the hospitality industry. We invite you to become part of our service-driven team, where we work each day to help our owners, members, and guests create unforgettable vacation memories. As part of Hilton Grand Vacations, you’ll also have the opportunity to develop your skills, advance your career, and thrive within a supportive and dynamic workplace.

Requirements

Ability to stand and move throughout the Owners Lounge continuously to perform essential job functions.
Ability to carry and move dishes and boxes and other items up to 25 pounds.
Ability to reach and move boxes on shelves reaching 9 feet high.
Ability to use a 3-foot step ladder.
Ability to read, listen and communicate effectively in English both verbally and in writing.
Hearing and visual ability to observe and detect signs of emergency situations.

Nice To Haves

Ability to obtain Food and Beverage handlers certificate by New York State.

Responsibilities

Stocks all the self-service areas, cleans up after guests, assists with food service preparation, sets the area up for service and maintain cleanliness.
Keeps the lounge running smoothly and does their best to ensure all guests leave satisfied.
Greet owners and guests immediately with a friendly and sincere welcome.
Greet owners and guests in a timely, courteous, and professional manner. Anticipate guest's needs throughout service.
Complete all the opening and closing duties.
Monitor and maintain cleanliness and organization of tables and service area throughout the shift.
Take accurate food and drink orders from owners and guests.
Demonstrate knowledge of food menu and beverages, presentation, and preparation.
Use a positive clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information.
Assist owners and guests as needed with food and beverage service.
Set up and replenish food and beverages during scheduled hours.
Brewing coffee and tea. Set up, replenish and remove coffee/tea/water in the Hotel lobby.
Ensure all serving and eating utensils are in excellent, presentable condition.
Maintain cleanliness of the lounge by cleaning and clearing tables, wiping counters, sweeping, and mopping the floor.
Ensure cleanup of the Club Lounge which would include but not limited to: Turn ON TVs to established channel, Bussing tables, Washing dishes, Organizing the pantry, Cleaning the pantry, Clean unexpected spills.
Report any deficiencies to the Manager on Duty.
Adhere to health department standards.
Execute special guest requirements.
Travel between floors with utility cart to pick up dishes, glass and silverware left on floors.
Requisition food and beverage items and retrieve and store in proper area.
Setup and clean up all food and Beverage setups prior to opening time.
Ensure Members Lounge tables, chairs and furniture is setup according to standard layout.
Food and Beverage inventory and requisition of items.
Maintains food and beverage service in the lobby.
Preparation, delivery and set up food and beverage amenities in guest rooms.
Ability to obtain Food and Beverage handlers certificate by New York State.
Complete or perform any other reasonable request assigned by management.
In addition to the daily functions, this position will be required to perform a combination of the following supportive functions, if and when a private function is held in the hotel. i.e., a reception or private dinner the attendant will be tasked.
Communicating with the manager should any challenges among Owners and guests will arise.
Additional duties may be needed.