Club Lounge Attendant

Azul Hospitality•Dallas, TX

5d•Onsite

About The Position

Serve and maintain food and beverage items for guests in a friendly, enthusiastic, professional, and timely manner while creating a safe and clean environment. This role involves setting up the Club Lounge for scheduled shifts, managing inventory, preparing and presenting food, greeting and assisting guests, and maintaining the cleanliness and organization of the lounge area. The position also includes supportive functions such as assisting with guest inquiries, adhering to company standards, and reporting maintenance issues.

Requirements

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of the appropriate table settings and service ware.
Ability to describe all menu items and methods of preparation.
Must be minimum age to serve alcohol for PM shifts.
High school or equivalent education required.
Customer service experience required.

Nice To Haves

Two years experience as food server in full service restaurant is preferred.

Responsibilities

Set up Club Lounge for AM/PM shift scheduled for.
Pull necessary stock and indicate on pull sheets for processing of all inventories used.
Complete pull sheets and deliver to stewards for processing of necessary dishes and utensils.
Polish all glass, plates, and stemware.
Place food product out in an appetizing and appealing manner.
Greet all guests arriving and ensure all guests entering are allowed access.
Familiarize new guests with the stations and offer any assistance.
Clean up after guests are finished and prepare for arrival of new guests.
Maintain lounge by sweeping, detailed cleaning of all countertops, chafing dishes, cabinets, pantries, chairs, and tables.
Dusting of mirrors, artwork, computer, desk, fax machine, and display tables.
Cleaning of windows, sweeping of patio, cleaning of trash from guests in landscaping around patio.
Clean all walls and entry doors.
Clean high chairs.
Break down all stations and return dirty dishes to stewarding department.
Refill all salt and pepper dispensers, restock napkins, condiments, and leave lounge stocked and clean for the next shift.
Clean refrigerator, start dishwasher, clean kitchen floors, and clean cart while placing clean bus tubs.
Assist with any guest inquiry.
Welcome and acknowledge all guests according to company standards and anticipate and address guests service needs.
Speak with others using clear and professional language.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Perform other reasonable job duties as requested by direct and indirect Supervisors.