Prince Waikiki: Club Lounge Ambassador (On-Call)

Human Resources Team•Honolulu, HI

17h•Onsite

About The Position

Prince Waikiki is seeking to add dynamic hospitality professionals to their team. They are creating a hospitality company with unlimited future potential, reflecting the dedication and passion of its employees. Success is measured by the quality of relationships built with colleagues, guests, and partners. By adding value to every encounter, they aim to set themselves apart and instill a unique sense of pride.

Requirements

Must be proficient in English (oral and written) to effectively perform job functions.
Must be able to perform general cashiering procedures.
Must be able to multi-task.
TB clearance
Liquor card (Yellow Card)
Accurate typing skills of 40 words per minute

Nice To Haves

Minimum 3 years customer service experience preferred.

Responsibilities

Responsible for all aspects of set up, break down, and maintenance of the Lounge.
Serve as an ambassador of the Hotel and Golf Club by providing special assistance and information about the property and local area attractions to customers and patrons.
Offer a wide selection of alternatives for guest satisfaction.
Greet and acknowledge all arriving/departing guests.
Maintain cleanliness, sanitation, and organization of the work areas at all times.
Set up and break down of food and drinks at the Club Lounge.
Maintain supplies for the Lounge.
Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
Handle a multitude of keys.
Pre-register individuals or groups as required; assist in escorting VIP’s and return guests to their rooms as requested.
Work closely with Guest Service Ambassadors, Concierge Ambassadors and Front Service Ambassadors to coordinate the efficient handling of guest luggage and follow up on guests requests.
Handle guest problems or complaints.
Utilize the computer system in running daily reports and blocking special requests.
Keep all support departments informed of necessary information or requests.
Complete key packets and vouchers, and to modify registration cards.
Recite hours of operation of all hotel facilities and special service codes.
Understand the tasks performed by a Communication Ambassador, a Reservation Agent, a Concierge Ambassador and a Housekeeper.
Handle hotel emergency procedures and situations with maturity and professionalism.
Perform tasks and projects as delegated by the Front Office Manager, Assistant Front Office Manager or Hotel Assistant Manager.
Register guests and assign rooms; accommodate special requests whenever possible.
Check in/out and settle account with full understanding of folio.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinate room status updates with the Housekeeping Department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, day use rooms and no show rooms.
Possess a working knowledge of the Reservations Department, take same day reservations and future reservations when necessary. Know cancellation procedures.
Issue out key cards with proper controls so that keys are given only to registered guests.
Know how to use Front Office equipment.
Process all guest requests.
Use proper phone etiquette.
Use proper mail, package and message handling procedures.
Be aware of daily activities and meetings taking place in the hotel.
Coordinate guestroom maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager or designated manager.
Know all safety and emergency procedures. Be aware of accident prevention policies.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Be aware that bending, stooping, and lifting items weighing 30 pounds or more may be required.
Work well with other departments since they all work hand in hand.
Cross-train in other areas of the hotel as needed to understand the overall operations of a hotel.
Communicate effectively, prioritize and coordinate multiple tasks with various departments and guests.
Ensure familiarity with all hotel services/features to respond to guest inquiries accurately.
Maintain positive guest relations at all times.
Generate reports as required.
Escort guests to their room upon check-in if needed.
Assist other positions in the department.
Follow all company policies and procedures.