Club Host (Front-of-the-House)

General Provision•Fort Lauderdale, FL

7d•Onsite

About The Position

The Front of House role at General Provision is the first impression, daily operator, and primary tour guide of the clubhouse. This is a high-impact position at the intersection of hospitality, operations, and sales. You are responsible for managing the flow of the space, delivering an exceptional member experience, and converting prospective members through tours and first impressions. You set the tone, maintain the environment, and ensure the clubhouse runs smoothly from open to close.

Requirements

1–2+ years in hospitality, sales, or customer-facing roles
Strong communication skills and confidence leading tours
Ability to manage multiple responsibilities simultaneously
High attention to detail and spatial awareness
Professional, polished, and energetic presence

Nice To Haves

Presence — you can hold a room and lead a conversation
Awareness — you notice everything happening around you
Ownership — you take initiative without being asked
Energy — you bring life to the space
Sales Instinct — you know how to create interest and momentum

Responsibilities

Greet all members and guests with confidence, warmth, and awareness
Learn member names, preferences, and routines
Handle all customer service requests with speed and professionalism
Set the tone for the space from the moment someone walks in
Lead all scheduled and walk-in tours
Clearly communicate the value of General Provision
Tailor tours to each prospect (founders, creatives, remote workers, etc.)
Answer pricing, membership, and usage questions
Create strong first impressions that drive membership interest and conversion
Coordinate closely with the sales team for follow-up and closing
Manage check-ins, guest access, and day pass users
Maintain awareness of who is in the building at all times
Answer phones, messages, and inbound inquiries
Act as the central communication hub for the clubhouse
Receive, scan, distribute, and forward member mail and packages
Charge and invoice for member and guest purchases
Coordinate and distribute parking passes
Maintain a constant pulse on the space (energy, cleanliness, activity)
Reset rooms, common areas, and workspaces throughout the day
Ensure meeting rooms are prepared and turned over efficiently
Anticipate needs before they become requests
Work closely with the Floor Host to ensure seamless daily operations
Communicate clearly across roles to maintain coverage and service quality
Support alignment between front desk, hospitality, and operations
Assist with event setup, breakdown, and guest flow
Coordinate delivery, catering, and logistical details for bookings
Ensure all event-related experiences are smooth, prepared, and on time
Keep the front desk and surrounding areas clean, organized, and presentable
Maintain back-of-house areas in tight, working order
Run light inventory checks and report needs for office supplies
Follow systems and processes for daily operations
Act as the eyes and ears of the clubhouse
Provide feedback on member behavior, space usage, and opportunities for improvement
Help identify operational gaps and elevate the overall experience