Club Fitter - Golfdom

Worldwide Golf•Mclean, VA

2d•Onsite

About The Position

The Cool Clubs Fitter at Golfdom is responsible for promoting and maintaining a store culture that is consistent with Worldwide Golf’s values, including the “Sure No Problem” philosophy. This philosophy means putting the customer first and ensuring a memorable and positive customer experience. The Cool Clubs Fitter is responsible for performing golf club fittings and related assignments for a wide range of players, from high handicappers to tour players. Responsibilities include demonstrating excellent customer service, processing information and merchandise through the computer and POS system, assisting with floor moves, housekeeping, display maintenance, and merchandise replenishment. Once fully trained, the fitter will recognize and suggest ways to improve processes and perform any other duties assigned by management.

Requirements

Knowledge of golf equipment and shafts
Understanding of ideal golf ball launch characteristics
General knowledge of club repair
Proficient computer skills in Microsoft Office
POS Experience

Nice To Haves

Experience with TrackMan or similar launch monitor technology
Retail sales experience
Customer service experience
Excellent time management skills
Excellent phone etiquette skills
Ability to work in a team environment

Responsibilities

Ownership of all aspects of the club fitting process (customer service, technology, sales, etc.)
Fit all customers using the good/better/best fitting process and make proper club recommendations
Accurately document all fitting information in fitting software
Remain in contact with customers during the build process when necessary
Collaborate with builders on fitting/building challenges
Address customer concerns and resolve them promptly to the customer's satisfaction
Fluently understand order tracking system
Enter all orders and pertinent information into order tracking system upon placing an order
Provide order updates to customers as needed
Update system as needed (pick-ups, notes, etc.)
Loft and Lie adjustments for customers
Re-gripping clubs for store customers when able
Assist build shop with lite club repair when able
Greet customers who enter the store
Answer phones and manage personal voicemail box
Book Fittings and help manage fitting calendar
Help Customer Service Rep manage pick-up closet
Assist with general cleanliness of the store
Maintain a high level of product and industry knowledge by learning about new technologies and products
Keep individual desk clean and organized
Utilize all safety protocols and equipment as set forth by the employee handbook and company policy’s