CLUB Customer Service Outfitter (Part-Time)

Bass Pro Shops • Lexington, KY

1d • Onsite

About The Position

The CLUB Customer Service Outfitter provides world class customer service for guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance. This role supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. The Outfitter proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current members with a unique and exclusive experience. They also execute all Bass Pro Shops & Cabela’s CLUB operational and compliance programs, demonstrate products, remain knowledgeable of advertised sales, and help meet metric goals and objectives for self and store. The role involves keeping CLUB inventory accurate and the CLUB Booth clean and organized, providing full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications. Daily feedback and reports are required, and the Outfitter provides peer coaching, recognition, and support as a CLUB advocate and representative. Service to all areas of the store is provided based on business need.

Requirements

• High school diploma or equivalent experience
• 0 to 2 Years of Experience
• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.
• Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrates products to customers.
• Remains knowledgeable of advertised sales.
• Helps meet metric goals and objectives for self and store.
• Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
• Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching, recognition, and support as a CLUB advocate and representative.
• Provides service to all areas of the store based on business need.
• ALL OTHER DUTIES AS ASSIGNED

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED