Club Attendant - Part Time

Marcus Corporation • Milwaukee, WI

21h • Onsite

About The Position

As a Club Lounge Assistant at The Pfister Hotel, you will act as an ambassador of the hotel by providing exceptional food and beverage service, personalized assistance, and information about local attractions. You will ensure guests enjoy a comfortable, seamless, and memorable experience in the Club Lounge. Built in 1893, The Pfister Hotel has been a Milwaukee icon for nearly 130 years. Recognized for its grand tradition of gracious service and timeless style, The Pfister has proudly held the AAA Four Diamond designation for 46 consecutive years—one of only 11 properties in North America to do so since the program’s inception in 1976.

Requirements

• Prior customer service experience required; hospitality or food & beverage experience preferred.
• High school diploma or equivalent required.
• Strong communication skills
• Ability to work independently while maintaining a guest-focused approach.
• Ability to stand, walk, and perform duties for extended periods.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Greet guests warmly and provide a hospitable, engaging welcome.
• Identify guest needs and offer personalized service throughout their stay.
• Provide accurate information regarding hotel features, daily events, F&B outlets, Well Spa, and city attractions.
• Perform duties of Club Lounge Attendant, ensuring guests receive first-class service and comfort.
• Complete data entry and guest transactions in the front desk computer system.
• Set up, replenish, and break down food and beverage offerings as needed.
• Maintain cleanliness and organization of the lounge and service stations.
• Perform assigned side work such as replenishing condiments and restocking supplies.
• Respond to guest inquiries and resolve complaints within scope of authority.
• Follow proper health and sanitation practices in all food and beverage areas.
• Perform other duties as assigned by management.

Benefits

• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.
• Savings at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas.
• Discounted parking and “two-for-one” Marcus Theatres movie tickets.
• Career growth opportunities, with transfer options across properties while maintaining service credit.
• Early wage access and paid time off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees