Club Attendant

AccorHotel • New Orleans, LA

12d • Onsite

About The Position

Welcome and acknowledge Club 1907 guests with a warm, professional, and genuine approach. Maintain the cleanliness, organization, and presentation of the Club 1907 lounge, including guest seating areas, service areas, restrooms, and back-of-house spaces. Continuously monitor the lounge and promptly replenish food, beverages, amenities, linens, and other guest supplies as needed. Clear and reset tables, glassware, dishes, and service items throughout the day. Ensure buffet and refreshment areas are clean, organized, and properly presented. Assist with the setup and breakdown of daily Club 1907 service periods. Anticipate guest needs and proactively offer assistance throughout their visit. Respond to guest requests and questions in a courteous, timely, and professional manner. Maintain awareness of VIP guests and provide personalized service while respecting guest privacy and discretion. Monitor inventory levels and communicate replenishment needs to the appropriate department or supervisor. Follow all food safety, sanitation, cleanliness, and workplace safety standards. Maintain a polished and professional appearance in accordance with Fairmont grooming and uniform standards. Communicate guest preferences, concerns, and service opportunities to leadership and appropriate departments. Assist with special events, VIP amenities, welcome gifts, and other Club 1907 guest experiences as needed. Protect the confidentiality and privacy of guests and hotel information. Support other areas of the hotel as needed and perform additional duties as assigned.

Requirements

• Previous experience in luxury hospitality, hotel, restaurant, private club, or guest service environment preferred.
• Previous experience in a VIP lounge, executive lounge, club lounge, or similar setting is a plus.
• Strong commitment to cleanliness, organization, and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to anticipate guest needs and provide discreet, personalized service.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to remain professional and composed in a fast-paced environment.
• Flexible schedule, including weekends, holidays, and varying shifts, as required by business needs.
• Ability to stand, walk, bend, lift, and perform physical tasks associated with maintaining the lounge environment.

Nice To Haves

• Previous experience in a VIP lounge, executive lounge, club lounge, or similar setting is a plus.

Responsibilities

• Welcome and acknowledge Club 1907 guests with a warm, professional, and genuine approach.
• Maintain the cleanliness, organization, and presentation of the Club 1907 lounge, including guest seating areas, service areas, restrooms, and back-of-house spaces.
• Continuously monitor the lounge and promptly replenish food, beverages, amenities, linens, and other guest supplies as needed.
• Clear and reset tables, glassware, dishes, and service items throughout the day.
• Ensure buffet and refreshment areas are clean, organized, and properly presented.
• Assist with the setup and breakdown of daily Club 1907 service periods.
• Anticipate guest needs and proactively offer assistance throughout their visit.
• Respond to guest requests and questions in a courteous, timely, and professional manner.
• Maintain awareness of VIP guests and provide personalized service while respecting guest privacy and discretion.
• Monitor inventory levels and communicate replenishment needs to the appropriate department or supervisor.
• Follow all food safety, sanitation, cleanliness, and workplace safety standards.
• Maintain a polished and professional appearance in accordance with Fairmont grooming and uniform standards.
• Communicate guest preferences, concerns, and service opportunities to leadership and appropriate departments.
• Assist with special events, VIP amenities, welcome gifts, and other Club 1907 guest experiences as needed.
• Protect the confidentiality and privacy of guests and hotel information.
• Support other areas of the hotel as needed and perform additional duties as assigned.

Benefits

• Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
• Medical, Dental, and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed