Club Attendant

24 Hour Fitness•Millbrae, CA

About The Position

The Club Attendant supports member satisfaction by providing exceptional customer service and completing maintenance and cleaning tasks that keep the facility healthy, clean, and orderly. The role includes cleaning club spaces and equipment, replenishing supplies, handling waste and recycling, and completing assigned daily, weekly, and special cleaning projects. At clubs with wet areas, duties may include cleaning pool and spa areas and conducting regular pool chemical testing. The Club Attendant also performs minor cosmetic repairs and painting, supports equipment cleaning with the Facilities Technician, follows product labels and club manuals when using janitorial supplies, reports facility issues through Service Channel, and refers member complaints to the General Manager. The position partners with the Facilities Technician, reports to the General Manager, and regularly interacts with club management, team members, and members. Travel between clubs may be required.

Requirements

Knowledge of cleaning practices and procedures.
Ability to understand and follow written instructions.
Effective verbal and written communication skills.
Ability to work independently in the absence of supervision.
Attention to detail.
Ability to establish and maintain cooperative working relationships with people contacted in the course of duties.
High school diploma or GED.
Six months of janitorial experience.
Ability to stand, walk, and use hands and arms regularly.
Ability to frequently climb, balance, stoop, kneel, crouch, or crawl.
Ability to regularly lift up to 25 pounds and occasionally lift up to 100 pounds.
Ability to communicate by telephone with internal and external members.
Ability to use cleaning chemicals, ladders, and cleaning utensils.
Regular exposure to moving mechanical parts; the noise level is occasionally loud.

Responsibilities

Clean and dust walls, mirrors, countertops, glass, and windows.
Sweep, mop, scrub, and vacuum floors throughout club areas, including locker rooms, fitness areas, offices, hallways, and stairs.
Clean and dust weight and cardio equipment.
Restock supplies and empty garbage and recycling containers.
Complete assigned daily and weekly scopes of work and special cleaning projects.
Clean and maintain wet areas where applicable, including pool decks, pools, steam rooms, and saunas, and conduct regular pool chemical testing.
Perform minor cosmetic equipment repairs, such as rust removal, touch-up painting, and relabeling.
Partner with the Facilities Technician on equipment cleaning as specified in the preventative maintenance guide.
Perform minor painting as approved or directed by the General Manager and Facilities Technician.
Use janitorial supplies according to product labels and club manuals.
Report newly identified facility maintenance issues via Service Channel.
Report member complaints to the General Manager.