Club 33 Event Design & Delivery Manager

The Walt Disney Company•Lake Buena Vista, FL

1d•$83,000 - $111,200•Onsite

About The Position

Premium Services provides a myriad of curated access opportunities & experiences for our high affinity Disney Guests. As the Premium Services Experience Design & Delivery Manager, you will design and deliver membership experiences and events for Club 33. You will focus on providing elevated experiences to enhance and drive value to Premium Services experiences. To deliver on the brand promise of membership and resident experiences, the Premium Services Event Design & Delivery Manager must draw on the Disney Legacy and the history of Walt Disney World while strategically planning detail-oriented and compelling experiences. In addition to celebrating the legacy of the company, the Premium Services Event Design & Delivery Manager also will be responsible for forward-facing awareness and new experiences integration into membership event planning. The Premium Services Event Design & Delivery Manager works with numerous teams across WDW, including the Disney Event Group, Park Operations, Resort Operations, Merchandise, Consumer Products and the Premium Services leadership team, and must be able to influence across various stakeholders. This role manages and develops one direct reports who help coordinate and deliver extraordinary moments. The Club 33 Event Design and Delivery Manager will report to the Club 33 Member Experience Director. This is a full-time role.

Requirements

3+ years of direct leadership experience
Experience with event planning, event services, or Catering operations
Experience with Walt Disney World operations and procedures
Experience leading workflow and project budgets
Experience conducting planning sessions and managing timelines
Experience building relationships with both clients and partners
Experience developing partnerships and collaborating with team members
Experience handling confidential and sensitive information with professionalism, discretion, and sound judgment
Experience influencing others and driving teams to produce results
Experience with technology platforms necessary to plan & operate events
Experience with both verbal and written communication
Experience presenting and public speaking
Ability and willingness to travel domestically and/or internationally
Ability and willingness to work flexible hours, including holidays and weekends

Nice To Haves

Experience mentoring direct and/or indirect reports
Experience in a luxury resort or with private membership club operations
Strong knowledge of the Walt Disney Company (both historic and current state)
Experience in communications, marketing, or event sales
Experience being on camera and/or hosting events
Experience in food and beverage, production, and/or event enhancements

Responsibilities

Develop a multi-year event slate that supports the event strategy for Club 33
Work with internal and external partners to develop unique moments that add experience equity to the value of a Club 33 Membership
Innovate year-over-year experiences to drive Member satisfaction in an established repeat audience
Establish ongoing relationships with multiple internal operational and business partners to remain top of mind in establishing events related to new experiences
Partner with lounge operations, including culinary, to create in-lounge experiences that drive lounge attendance and revenue
Oversee event pricing, budgets, and profitability to align with business objectives. Develop and track event budgets displaying strong financial decision-making
Partner with Merchandise, Business Affairs, and procurement to establish event-driven merchandise and/or giveaways when appropriate
Plan travel trips coordinating with internal and external partners to create destination experience outside of the Walt Disney World berm.
Present event plans to senior Premium Services and, when appropriate, executive leadership
Manage contracts, room blocks, food and beverage, audio visual, entertainment, transportation, and all logistics for event delivery
Partner with Premium Services communications and registration logistics to communicate events and establish registration guidelines
Develop partnerships and work with all team members in the organization
Creative in approaching problems across multiple teams in creative ways to achieve desired outcomes
Coach and provide developmental opportunities for Premium Services Event Coordinator
Find unique ways to connect with members near and far through experience variety and technology solutions