CLTS Service Coordinator

St Francis Children s Center•Fox Point, WI

8d•$22 - $27•Hybrid

About The Position

Coordinates the delivery of all Children’s Long Term Support services across agency lines and serves as the single point of contact in helping a family obtain the services as allowed under the waiver program.

Requirements

Must have a valid Wisconsin driver’s license and may not have more than three current minor driving violations and/or one current at-fault accident on your record. Auto insurance must include $100,000/$300,000 bodily injury and $100,000 property damage.
Intermediate to advanced knowledge of MS Excel
Extremely detail oriented
Read, write, excellent math skills
Ability to function effectively in a team
Ability to work independently
Ability to prioritize multiple demands and learn quickly
Must possess and practice a customer service focused management philosophy
Strict client confidentiality must be maintained.

Nice To Haves

Experience with billing and authorizations preferred

Responsibilities

Establishes positive, helpful relationships with clients and families, service providers, internal and external teams
Is familiar with and upholds all waiver rules, regulations and deadlines as established by the state and county
Attends meetings as appropriate, including in-house and community trainings/meetings relating to CLTS
Is familiar with and assists parents in locating community resources
Oversees a case load of 50-55 clients, maintaining an average of 8 units/month/child
Facilitates and participates in the development, review and evaluation of the Individual Service Plan (ISP). Completes all follow up documentation needed with plan updates, including but not limited to: Prior Authorization for Services (PAS), Participant Focused Assessment (PFA) and additional documentation associated with 6 month and recertification home visits, Completing annual functional screens to determine eligibility for each child on case load within the child’s recertification month
Maintains mandated regular contact with families on personal caseload to ensure services are being delivered appropriately and as described by the ISP (Monthly contacts, 2 home visits per year based off child’s recertification month)
Maintains all required paperwork as it relates to clients. Keeps documents up-to-date in the proper order in the files (Including completing and maintaining case notes within 48 hours of task completion)
Ensures compliance of mandated timelines, policies, and CLTS procedures
Assist with interpretation and translation when needed (either being fluent in language or using SFCC’s approved provider)
All other duties as assigned