Cloud Upgrades, Senior Engineer

Pilot Thomas Logistics•Boston, MA

36d•Remote

About The Position

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Cloud Services Upgrades team is chartered to execute upgrades of PTC Products hosted on cloud. To keep up with the upgrades of Cloud hosted PLM Customers, PTC Cloud Upgrade team is looking for a PLM Upgrades Senior Engineer that will manage and help execute the PLM Upgrade projects. If you are highly organized, self-motivated, action-oriented and enjoy interacting and communicating with people at all levels, we want to speak with you about a position within our high performing Cloud team. The person in this role will report to the Cloud Operations Director and is responsible for driving hands on execution of the upgrades of PLM Products hosted in Cloud. Desired outcomes include managing different phases of the PLM upgrade projects, from request phase till hypercare, motivating fellow project members inside and outside the cloud organization, while ensuring on time and quality delivery. This person will work closely with multiple global teams comprised of Cloud Infrastructure, Cloud Applications, Cloud Database and fellow PLM Upgrade Engineers to ensure on time and quality delivery of the PLM upgrade projects In this role, you will be responsible for hands-on execution of Upgrades, analyzing client requirements; designing, building, testing, documenting, supporting and ensuring quality Implementation and Education Content deliverables for the projects assigned to the PLM Upgrade team. The deliverables will be produced based on the specific PLM Upgrades Processes and tools. PTC is a place where innovative thinking is encouraged, and new ideas are always welcome. We’re looking for smart, passionate people that want to work together to make a difference. If this sounds like you, let’s talk. Day-To-Day: While you will report to Cloud Operations Director, your day-to-day project work will be managed by the Cloud Upgrades Project Manager, you will be working on creating deliverables for Upgrade projects related activities. As a contributor to hands-on execution, design, development, testing, documenting, supporting upgrades of PTC Solution(s) for specific project needs, you will provide feedback to improve PTC products and services including: PTC software functionality performance, implementation methodology and service offerings, and evaluation of education content.

Requirements

Bachelors in a technical field (IT, CS, Programming, etc.)
3 years of technical work experience.
Fluent in English with excellent written and spoken communication skills.
Must be a US Citizen and have or be able to obtain a secret government clearance.

Nice To Haves

Deep knowledge with PTC PLM Windchill Product Suit – Especially around the Technical Upgrade Process
Proficiency with Windows and Linux OS
Strong motivation to learn new technologies
Strong troubleshooting skills
Basic networking experience
Knowledge of bash scripting
Ability to maintain and implement effective application software on multiple technical platforms using one or more families of languages: Java SE, JavaScript, web services (REST, XML, etc.)
Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook
Knowledge of Active Directory, Single Sign on technologies like Ping Federate and shibboleth
Knowledge of Database technologies, Oracle and Postgres
Basic Project Management Capabilities

Responsibilities

Manage and help execute PLM Upgrade projects.
Drive hands-on execution of upgrades of PLM Products hosted in Cloud.
Manage different phases of PLM upgrade projects, from request phase till hypercare.
Motivate fellow project members inside and outside the cloud organization.
Ensure on-time and quality delivery of PLM upgrade projects.
Work closely with multiple global teams comprised of Cloud Infrastructure, Cloud Applications, Cloud Database and fellow PLM Upgrade Engineers.
Analyze client requirements.
Design, build, test, document, and support upgrades of PTC Solution(s).
Ensure quality Implementation and Education Content deliverables for assigned projects.
Provide feedback to improve PTC products and services, including software functionality performance, implementation methodology, service offerings, and evaluation of education content.