Cloud Technical Program Manager

Entrust • Shakopee, MN

1d • Hybrid

About The Position

Entrust is looking for a Cloud Technical Program Manager to join their team. This role serves as the primary point of contact and strategic liaison between Entrust and its managed cloud services partners. The position ensures seamless coordination across internal functions such as Operations, Engineering, Security, Compliance, Product, Professional Services, and Customer Success to deliver reliable, scalable, and compliant SaaS platform operations. The Cloud TPM will drive cross-functional alignment, manage program execution, and ensure operational excellence throughout the cloud platform lifecycle. This includes establishing a consistent reporting cadence, coordinating the definition and tracking of Key Performance Indicators (KPIs), and maintaining an executive-ready operational dashboard. The role also involves proactively identifying, documenting, and escalating risks, issues, and dependencies, driving mitigation plans, and ensuring timely decision-making and stakeholder alignment.

Requirements

• 8+ years of experience in Technical Program Management, with at least 5 years focused on cloud infrastructure, SaaS operations, or platform engineering programs
• Proven experience managing third-party/vendor relationships in a managed services or outsourced operations model
• Strong technical understanding of cloud platforms (AWS, Azure, or GCP), CI/CD pipelines, Infrastructure-as-Code (IaC), and containerization technologies
• Deep familiarity with SRE practices, incident management, change management (CAB/CCB), and SLA/SLO governance
• Experience managing global/multi-region cloud platform expansions
• Familiarity with FinOps practices, cloud cost optimization, and spend governance
• Background in security-sensitive industries (financial services, payments, identity management)
• Experience with observability stacks (Splunk, Grafana, ELK) and SIEM platforms
• Experience with regulatory compliance frameworks such as PCI-DSS, SOC 2, or ISO 27001
• Exceptional stakeholder management and communication skills, with the ability to influence across engineering, security, product, legal, and executive leadership
• PMP, PgMP, or similar program management certification; ITIL or cloud certifications (AWS Solutions Architect, Azure Administrator) are a plus
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience)

Nice To Haves

• ITIL or cloud certifications (AWS Solutions Architect, Azure Administrator)

Responsibilities

• Act as the primary liaison between the organization and the cloud managed services provider, ensuring alignment on SLAs, deliverables, roadmaps, and escalation processes.
• Orchestrate initiatives across Service, DevOps, SRE, R&D, Security, Compliance, Product Management, FinOps, and Customer Success teams to ensure unified execution.
• Drive incident management processes, change advisory board reviews, capacity planning, and SLA compliance monitoring across the platform.
• Coordinate security operations, PCI-DSS compliance, vulnerability management, and third-party risk management (TPRM) assessments with both internal and partner teams.
• Oversee and report on the end-to-end release lifecycle, coordinating between R&D and the managed service partner to ensure timely and reliable deployments.
• Provide regular executive reporting on platform health, SLA performance, incidents, risks, and program milestones. Facilitate operational review meetings with internal and partner leadership.
• Support the expansion of the cloud platform to additional regions and product lines, ensuring governance models, SOWs, and operational playbooks scale effectively.
• Own the planning and execution of service transition activities, including onboarding, knowledge transfer, and reversibility/exit strategy development.

Benefits

• Comprehensive health and well-being programs which include medical, vision, dental
• A generous 401(k) matching contribution
• Life and disability insurance
• Mental health coaching
• Virtual fitness programs
• Paid personal time off
• 12 paid holidays
• Parental leave
• Education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior