Cloud Technical Account Manager, AWS Enterprise Support, Strategic Industries

Amazon • Arlington, VA

1d • Onsite

About The Position

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. As a Senior TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

Requirements

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 2+ years of technical work experience
• 2+ years of technical engineering experience
• Experience in informational technology operations

Nice To Haves

• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
• Experience with development in a distributed systems environment
• Experience in a 24x7 operational services or support environment
• Experience with AWS services or other cloud offerings
• Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions

Responsibilities

• Help craft and execute strategies to drive customer adoption and use of AWS services.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Proactively keep customers’ AWS environments operationally healthy.
• Understand customer business/operational needs and technical challenges to help them achieve the greatest value from AWS.
• Represent AWS within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior