Cloud / System Engineer (Journeyman)

DecisionPoint | Cortek•Chicago, IL

1d•Remote

About The Position

DecisionPoint seeks two Journeyman Cloud / System Engineers to support enterprise servers, operating systems, virtualization platforms, cloud services, infrastructure appliances, component lifecycle activities, and outage restoration for the USMEPCOM ENLIST program. The role provides hands-on technical support for server and operating-system administration, virtualization, appliance integration, cloud connectivity, infrastructure maintenance, technology refreshes, and service restoration. Engineers implement approved configurations, troubleshoot complex technical issues, and support secure and reliable enterprise operations. They work with the Cloud / System Engineering Lead, network and application teams, cybersecurity and service-management personnel, Government stakeholders, and vendors. The positions are remote, with a preference for candidates located in the Chicago area. After-hours work may be required during outages, deployments, upgrades, maintenance windows, and component-refresh activities. Applicants consent to having their resumes included in an active competitive government contract bid.

Requirements

Active Secret clearance or higher.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
At least 6 years of relevant cloud engineering, systems engineering, systems administration, virtualization, or enterprise infrastructure experience.
Current professional certification relevant to systems, cloud, operating systems, virtualization, or enterprise infrastructure engineering.
Strong troubleshooting, analytical, documentation, configuration-management, and team-collaboration skills.
Ability to support after-hours outages, deployments, maintenance windows, upgrades, migrations, and component-refresh activities when required.

Nice To Haves

Experience supporting enterprise systems or cloud infrastructure in a federal or Department of Defense environment.
Experience administering Windows Server, Red Hat Enterprise Linux, or comparable enterprise operating systems.
Experience with VMware vSphere, ESXi, vCenter, vSAN, Site Recovery Manager, NSX, VMware Cloud Foundation, or comparable virtualization technologies.
Experience supporting Amazon Web Services, AWS GovCloud, Microsoft Azure Government, or another Government-authorized cloud environment.
Experience configuring or troubleshooting VPCs, DNS, load balancers, APIs, digital certificates, compute, storage, monitoring, and cloud connectivity.
Experience integrating infrastructure appliances with enterprise network, storage, virtualization, identity, monitoring, logging, backup, and security services.
Experience performing server, virtualization, appliance, software, and infrastructure-component refreshes.
Experience supporting system migrations, platform upgrades, hardware replacements, and modernization activities.
Experience supporting outages, service restoration, root-cause analysis, and corrective-action tracking.
Experience with high availability, fault tolerance, backups, restoration, replication, disaster recovery, and continuity of operations.
Experience using Terraform, Ansible, AWS CloudFormation, PowerShell, Python, Bash, or comparable automation and Infrastructure as Code technologies.
Experience applying DISA STIGs and supporting DoD RMF, ATO, IAVA, CND Directive, vulnerability-remediation, and POA&M requirements.
Experience maintaining system diagrams, configuration records, build documents, implementation plans, test results, and standard operating procedures.
Certifications such as AWS Certified CloudOps Engineer, AWS Certified Solutions Architect, Microsoft Certified Azure Administrator, Red Hat Certified System Administrator, VMware Certified Professional, CompTIA Server+, or equivalent credentials.
ITIL Foundation or higher certification.

Responsibilities

Install, configure, administer, maintain, monitor, and troubleshoot enterprise servers and supporting infrastructure.
Support Windows Server, Linux, or other approved enterprise operating systems.
Configure and maintain physical and virtual servers, operating-system services, enterprise applications, and infrastructure appliances.
Administer and support enterprise virtualization platforms, hypervisors, management servers, clusters, hosts, and virtual machines.
Monitor server and virtualization availability, performance, utilization, capacity, health, and operational status.
Diagnose and resolve operating-system, server, virtualization, appliance, storage, cloud-connectivity, and performance issues.
Support integration of infrastructure appliances with network, storage, virtualization, identity, monitoring, logging, backup, and security services.
Support cloud operations and integration among cloud, on-premises, continuity, and remote environments.
Assist with configuration and troubleshooting of Virtual Private Clouds, DNS, load balancers, API connectivity, certificates, and related cloud services.
Implement approved infrastructure configurations, technical changes, security updates, and operational procedures.
Apply operating-system updates, vendor patches, firmware upgrades, security patches, and approved configuration changes; test changes before production implementation when required.
Support server, virtualization, software, appliance, and infrastructure-component refreshes, including staging, installation, configuration, migration, testing, validation, and documentation of replacement components.
Support lifecycle planning, inventory validation, configuration management, equipment refresh, and disposition activities; maintain system, asset, configuration, warranty, licensing, and lifecycle records.
Support workload migrations, platform upgrades, hardware replacements, and infrastructure-modernization initiatives.
Develop or execute approved implementation plans, migration procedures, test steps, validation criteria, rollback procedures, and outage contingencies.
Participate in Outage Response Team activities; support incident diagnosis, mitigation, workarounds, recovery, restoration, and service validation.
Gather logs, configuration details, monitoring data, timelines, and technical evidence for incident investigation and root-cause analysis.
Escalate complex technical issues to senior engineers, vendors, cloud providers, and other support organizations; track restoration activities, dependencies, actions, and corrective measures through completion.
Configure and support backup, restoration, replication, high-availability, fault-tolerance, disaster-recovery, and continuity capabilities, and conduct backup and recovery testing.
Support VMware or comparable virtualization technologies and infrastructure automation and configuration-management activities using approved tools and scripts.
Assist with Infrastructure as Code implementations using Terraform, Ansible, AWS CloudFormation, or comparable technologies.
Configure systems and appliances in accordance with applicable DISA Security Technical Implementation Guides and approved security baselines.
Support remediation of IAVAs, CND Directives, vulnerabilities, POA&M items, and security-control deficiencies; collect and maintain evidence for RMF, ATO, cybersecurity, audit, and inspection activities.
Follow approved incident, problem, change, configuration, release, availability, and service-continuity processes.
Maintain system diagrams, configuration records, build documents, operational procedures, field guides, standard operating procedures, and troubleshooting documentation.
Identify recurring issues, capacity constraints, obsolete components, configuration risks, and modernization opportunities; recommend improvements to availability, automation, security, scalability, supportability, and operational efficiency.