Erias Ventures is seeking a Cloud System Architect to provide support for the implementation, troubleshooting, and maintenance of Cloud Infrastructure Services hosted in multiple cloud environments. This role involves providing Tier I/II and Tier 3 (escalation to Architecture Team) resolution for customer capacity requests, and supporting the escalation and communication of status to management and internal customers. The architect will also provide connectivity and utilization support to Cloud Infrastructure Services managed cloud environment customers, and handle customer support through chat, email, and capacity request ticketing. Responsibilities include following established guidelines for delivering cloud-based resources, supporting the implementation, troubleshooting, and maintenance of customer resources, and assisting users in accessing and utilizing cloud-based compute resources. The role serves as the technical point of contact between the customer and the Architecture and Capacity Engineering teams, maintaining currency of relevant documents, updating knowledge bases (Wiki and SharePoint), and monitoring/responding to chat rooms. Additionally, the architect is responsible for full documentation of the cloud infrastructure for smooth handoff to application teams and for the deployment of new solutions into existing cloud resources or off-premise infrastructure.
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Job Type
Full-time
Career Level
Senior
Number of Employees
1-10 employees