Cloud Success Mgr
About The Position
As a Cloud Success Manager, you will play a critical role by being the “voice of the customer” as they adopt XaaS solutions. You will be involved in various activities to ensure your portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of cloud solutions. From monitoring and evaluating their usage, to spotting and remediating roadblocks, to recommending consulting services and managed services, you will work closely with your clients’ key stakeholders as well as Insight’s internal teams to drive our mutual success.
Requirements
- Bachelor’s degree in business, or other relevant technical discipline from an accredited university
- 4+ Years of experience in customer facing positions (professional services, technical support, program manager, or similar role that focused on client success preferred)
- 2+ years Technical experience with Public Cloud, Software as a service, Data Center or Network technology
- Experience with understanding and explaining cloud costs
- Must have AWS Cloud Practictioner Cert
Responsibilities
- Provide post-sales strategic guidance and recommend additional initiatives to continue improving the client’s technology experience.
- Develop and provide customized actionable recommendations to increase adoption and work closely with Insight resources to provide the specific help the client needs.
- Be the “voice of the customer” by introducing client stakeholders to Insight’s team and conducting monthly or quarterly business reviews.
- Help improve the Cloud Success Management Team processes and capabilities.
Benefits
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
