Cloud Solution Architect – AWS

Zendesk

3d • Hybrid

About The Position

We are seeking a highly experienced Cloud Solution Architect with deep expertise in AWS to design and lead scalable, secure, and compliant cloud architectures. The ideal candidate will have strong capabilities in data engineering, identity and access management, serverless architecture, API-driven data platforms, and cloud-based contact center solutions. This role requires strategic vision and hands-on experience enabling best practices in cloud design, security, data workflows, infrastructure automation, and deployment.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
• 10+ years of professional experience in cloud architecture with deep AWS expertise
• Relevant AWS certifications (Solutions Architect (Mandatory))
• Proven experience designing identity management and secure access using AWS Cognito, IAM, and federation protocols (SAML, OIDC, OAuth2)
• Strong skills in serverless, event-driven architecture with AWS Lambda, API Gateway, SQS, and EventBridge
• Experience building and architecting data engineering platforms based on relational (PostgreSQL/Aurora RDS), NoSQL (DynamoDB), caching (ElastiCache/Redis), and ETL pipelines
• Knowledge of cloud contact center solutions, ideally Amazon Connect, including integration strategies
• Expertise in cloud security and compliance frameworks, encryption, data governance, and auditability
• Hands-on experience with Terraform and CloudFormation for Infrastructure as Code at scale
• Proven ability to implement and govern CI/CD pipelines involving IaC deployments and automated testing
• Excellent communication, leadership, and collaboration capabilities

Nice To Haves

• Security Specialty AWS certification
• Experience with multi-cloud or hybrid cloud environments
• Familiarity with DevOps principles and tooling
• Knowledge of customer experience, contact center, or identity platforms
• Experience designing & integrating AI/ML solutions for customer support/service automation using AWS SageMaker, Comprehend, or Lex
• Familiarity with the Zendesk ecosystem and integration patterns around customer experience platforms

Responsibilities

• Design and lead secure, highly available cloud architectures primarily on AWS
• Architect identity and access management solutions, including federated authentication, multi-factor authentication, and customer identity and access management (CIAM)
• Drive best practices in designing event-driven, serverless applications with AWS Lambda, API Gateway, EventBridge, SQS and other AWS Services
• Design scalable data engineering platforms for ingestion, normalization, enrichment, and API-driven data integration leveraging AWS services such as RDS, DynamoDB, S3, Glue, Athena and ETL frameworks
• Plan and govern integration strategies for cloud contact center solutions like Amazon Connect with backend systems
• Enforce cloud security measures focusing on encryption, audit logging, GDPR/CCPA/FedRAMP compliance, and the principle of least privilege via IAM
• Define and implement Infrastructure as Code (IaC) using Terraform and AWS CloudFormation to automate provisioning and configuration
• Lead development and maintenance of reusable IaC modules and best practices for scalability, security, and compliance
• Collaborate with DevOps teams to integrate IaC pipelines into CI/CD workflows for repeatable and auditable deployments
• Review and enforce standards related to IaC code quality, security policies, and version control
• Collaborate with cross-functional teams to translate business needs into secure, scalable cloud and data solutions
• Evaluate emerging AWS cloud technologies to improve architecture and operational efficiency
• Produce architecture documentation including design decisions, tradeoffs, and security controls
• Communicate complex technical concepts effectively to technical and non-technical stakeholders

Benefits

• Hybrid way of working

What This Job Offers

• Job Type: Full-time
• Career Level: Senior