Cloud Solution Architect - Agentic AI (CoPilot)

Microsoft • De, DE

17h

About The Position

Join CE&S and help us accelerate AI transformation for our customers and the world. We are looking for a Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• Proven experience working in a customer-facing role (e.g., internal and/or external).
• Proven experience working on technical projects.
• Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert , Azure, Amazon Web Services, Google, security certifications).

Nice To Haves

• Specializing in AI solutions
• Passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot
• Strategic trusted advisor and technical subject matter expert
• Accelerating AI adoption and change management by creating business value and ROI
• Copilot prompt engineering and Agent-building expertise

Responsibilities

• Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes.
• Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
• Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
• Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
• Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
• Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
• Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
• Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot , business value realization, and adoption and change management.
• Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Benefits

• Certain roles may be eligible for benefits and other compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level