Cloud Site Reliability Engineer

Solace CorporationOttawa, ON
$100,000 - $120,000Hybrid

About The Position

This position is for a Cloud Site Reliability Engineer. You will contribute to the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc.

Requirements

  • Proven expertise with public cloud providers (AWS, Azure, GCP) services & features
  • Proven expertise with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service
  • Hands-on experience with Monitoring tools like Datadog, Kibana, Prometheus etc.
  • Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation
  • Hands-on expertise in debugging production alerts
  • Strong understanding of Linux Operating Systems
  • Programmer in languages such as Groovy, Python, and Go
  • Hands-on experience with AI tools and a strong interest in advancing AI capabilities.

Nice To Haves

  • Certified Kubernetes Administrator
  • Certified Cloud Administrator (AWS, Azure, or GCP)

Responsibilities

  • Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
  • Assist in implementing the infrastructure tooling, observability, and automation
  • Contribute to making the production operations more efficient, less error-prone.
  • Handle production incidents in enterprise-grade multi-cloud environments according to industry-standard Incident management process
  • Process handling service requests and provisioning by the customers.
  • Manage customer escalations and drive resolution in mission-critical, high-impact production environments
  • Work directly with customers to identify, troubleshoot, and resolve operational issues.
  • Expert debugging knowledge in Linux and Kubernetes to detect operational issues.
  • Be on-call rotation and provide 24x7 off-hours support

Benefits

  • At Solace, we’re all about smart people, meaningful work, and good vibes.
  • Work with brilliance – Our team is packed with some of the sharpest minds in the industry.
  • Balance matters – We believe work should fit into your life, not the other way around.
  • Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.
  • Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
  • Growth mindset – Our training programs are designed to help you level up, fast.
  • Customer Obsessed – We’re proud of our world-class customer lineup (we’re not shy about it).
  • Keep it fun – We’re social, we keep things simple, and we know how to have a good time.
  • Creative culture – We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).
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