Cloud Services Support Engineer

Leidos•Chesapeake, VA

1d•$69,550 - $125,725

About The Position

Leidos Digital Sector is seeking a Cloud Service Support Engineer III to lead engineering and implementation of solutions for key service dependencies, including identity management, authentication, routing, and hybrid integrations across on-premises, cloud, and HCI stack resources. The role directs the design and strategy of monitoring and alerting frameworks for proactive incident detection and remediation; drives cloud architecture development and configuration design aligned with Zero Trust principles and DODIN connectivity requirements; and oversees operation and maintenance of edge or hybrid HCI stacks at government and/or commercial data centers. The position also leads configuration change recommendations and directs testing, operation, monitoring, and management of network devices that enable information sharing, while supporting the security of information and information systems. The engineer uses BA/BI data correlation and aggregation practices to develop dashboards, reports, and executive-level presentations on M365 SaaS enterprise service performance and quality for customer commands in CONUS and OCONUS. The role facilitates assessments and reporting on conformance to Critical Success Factors and Key Performance Indicators, develops transport service performance reporting and recommendations, coordinates resolution of transport anomalies, applies encryption protocols, monitors vulnerabilities, and performs network diagnostics, performance optimization, incident resolution, and circuit bandwidth monitoring.

Requirements

Current TOP SECRET security clearance.
Bachelor's degree and at least 2 years of IT experience, or a master's degree and 0 years of IT experience.
Experience with operational metrics correlation, reporting, and dashboarding in a Microsoft SaaS environment.
Experience working in an operational capacity in an IT environment and familiarity with data integration and normalization concepts.
Comprehensive understanding of SLAs/SLRs and service performance quality tools, processes, and procedures.
Proficiency in M365 and Microsoft Office applications, including Word, Visio, Project, and PowerPoint.
Proficient-to-master-level Microsoft Excel and Access skills.
Knowledge of ITSM/ITIL frameworks and performance measurement methods and metrics such as FOM, CSF, and KPI.
Knowledge of pertinent government laws, IT regulations, and policies, including DoD requirements definition (KPPs, KSAs, SLAs, and SLRs) and DoD/DON acquisition management principles and procedures.
Relationship management and conflict resolution skills.
Ability to gather metrics and report relevant findings.
Ability to collaborate with multiple competencies using professional knowledge.
Technical understanding and ability to translate reports into mission capabilities.
Practical application of statistical, numerical, and analytical principles and processes.
Excellent written and verbal communication skills.

Nice To Haves

IAT-II.
Exam AZ-305: Designing Microsoft Azure Infrastructure Solutions.

Responsibilities

Lead engineering and implementation of service dependency solutions for identity management, authentication, routing, and hybrid integrations across on-premises, cloud, and HCI resources.
Direct the design and strategy of monitoring and alerting frameworks for proactive incident detection and remediation.
Drive cloud architecture development and configuration design aligned with Zero Trust principles and DODIN connectivity requirements.
Oversee operation and maintenance of edge or hybrid HCI stacks at government and/or commercial data centers.
Lead recommendations for configuration changes and direct testing, operation, monitoring, and management of network devices that enable information sharing.
Support the security of information and information systems.
Use BA/BI data correlation and aggregation practices to develop dashboards, reports, and executive-level presentations communicating M365 SaaS enterprise service performance, quality, and actionable recommendations to CONUS and OCONUS customer commands.
Facilitate ongoing assessments and reporting of conformance to and compliance with Critical Success Factors and Key Performance Indicators.
Develop dashboards, reports, presentations, actionable recommendations, and escalations related to transport service performance and quality.
Identify and resolve transport anomalies by coordinating with appropriate organizations.
Implement encryption protocols and proactively monitor for vulnerabilities to protect data.
Conduct network diagnostics, performance optimization, and incident resolution.
Monitor circuit bandwidth capacity and recommend increases as needed.