Cloud Service Engineer

PTC•USA-HO-Massachusetts, MA

22d•$65,000 - $75,000•Onsite

About The Position

The Cloud Service Engineer will support Servigistics products and their underlying infrastructure within the PTC private cloud. The primary focus of this role is the ongoing maintenance, security, stability, and operational readiness of hosted environments, with particular emphasis on operating system patching, maintenance planning, patch execution, validation, and compliance. This role is responsible for coordinating and executing recurring maintenance activities across supported environments. The engineer will work closely with R&D, Networking, DBA, Systems, and other supporting teams to coordinate maintenance activities and minimize operational impact.

Requirements

Strong working knowledge of Linux operating systems and Linux system administration
Experience with operating system patching, system maintenance, and lifecycle management
Understanding of patch planning, maintenance windows, change coordination, and post-maintenance validation
Experience maintaining and configuring Apache, Java, and Tomcat
Familiarity with cloud computing technologies, including AWS and Azure
Basic Oracle database knowledge, including select, insert, delete, and join commands
Familiarity with ETL technologies such as Pentaho PDI
Strong organizational and planning skills with the ability to coordinate maintenance across multiple systems and environments
Strong communication and cross-functional collaboration skills
Associate degree in a technical field such as IT, Computer Science, or Programming plus 2 years of technical work experience, or a bachelor's degree in a technical field such as IT, Computer Science, or Programming
Must be a US Citizen
Must have or be able to obtain a Security-level clearance

Nice To Haves

2+ years of experience supporting Linux systems, cloud-hosted environments, infrastructure operations, or system maintenance
Experience coordinating or performing operating system patching and scheduled maintenance
Understanding of cloud technologies
Linux command-line experience
Basic Oracle skills
Experience working with maintenance schedules, change processes, or production maintenance windows
Experience documenting technical procedures and maintenance activities
Basic troubleshooting skills for identifying and escalating issues encountered during maintenance
Exposure to automation or scripting for repetitive system administration and maintenance tasks is a plus

Responsibilities

Plan, coordinate, and execute operating system patching and recurring infrastructure maintenance across supported Servigistics environments.
Develop and maintain patching schedules and maintenance plans, coordinating activities around required system time availability.
Review systems prior to scheduled maintenance to identify prerequisites, dependencies, exceptions, or potential risks that could affect patching activities.
Coordinate maintenance activities with internal teams, including Systems, Networking, DBA, R&D, and Application Support.
Perform pre-maintenance and post-maintenance validation to confirm application availability, system health, and successful completion of planned activities.
Track patch status and identify systems that are unsuccessful, deferred, or require additional remediation.
Maintain and configure supporting application technologies such as Apache, Java, Tomcat, and other approved third-party components.
Perform basic application and infrastructure troubleshooting when issues arise during or following scheduled maintenance.