Cloud Platform Administrator

Integrity•Urbandale, IA

About The Position

The Cloud Platform Administrator works as part of a team to ensure that Microsoft 365, DNS, and related cloud infrastructure follows best practices for deployment, migration, security, compliance, and redundancy. The role contributes to discussions about improvements, troubleshooting, implementations, and challenges, with a focus on end-user support and continued skill development. The position administers Microsoft 365 and identity environments, manages DNS and domains, supports mail flow and collaboration tools, and assists distributed users remotely. It also includes maintaining documentation and asset inventories, supporting data integrity, and collaborating with internal teams on security and compliance. Integrity is a national distributor of life, health, and wealth insurance products with an insurtech focus. The company describes its environment as family-like, people-focused, and fast-growing, and offers competitive compensation and benefits. Integrity is headquartered in Dallas, Texas, and is an equal opportunity employer that provides reasonable accommodations for qualified individuals with disabilities.

Requirements

Be fully proficient in Microsoft 365 and Active Directory / Entra ID.
Have considerable knowledge of DNS management.
Have advanced problem-solving and troubleshooting skills, including the ability to think outside the box.
Have effective communication skills and a positive manner with end users, teammates, and leadership.
Be comfortable working in challenging, dynamic, and diverse business environments.
Have basic PowerShell knowledge and the ability to build and execute scripts.
Have a bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Have 2–4 years of experience in system administration or IT support.
Have a strong understanding of identity lifecycle, provisioning, and deprovisioning.
Be familiar with cloud identity platforms such as Entra ID and Azure AD.
Have knowledge of compliance frameworks and legal hold requirements.
Have excellent communication and documentation skills.
Have Microsoft 365 administration and identity management experience in Entra ID / AD.

Nice To Haves

Knowledge of migration tools and processes.
Microsoft Intune knowledge.
DNS management experience, preferably with Cloudflare.
Migration experience, including experience with non-Microsoft platforms.
Experience remotely assisting distributed users.
Microsoft 365 certifications (desired, not required).
Active Directory certification (desired, not required).

Responsibilities

Proactively manage support requests through Integrity’s IT Service Desk platform, Freshservice.
Administer, migrate, and manage Microsoft 365.
Manage domains, registrars, and DNS for more than 300 domains.
Configure and monitor mail flow rules, filtering, and SMTP settings.
Support on-premises Active Directory and cloud identities through Entra AD.
Build, deploy, and manage SharePoint and Teams sites.
Support end users nationally using remote management and support tools.
Document and collect asset inventories, service catalogs, and playbooks, and ensure data integrity.
Collaborate with internal teams to ensure security and compliance across systems.