Cloud Operations Support Engineer

Druva•Santa Clara, CA

2d•$108,000 - $151,333

About The Position

As a Cloud Operations Engineer at Druva, the industry leader in Cloud Data Protection and Management, you will play a key role in supporting, maintaining, and scaling cloud infrastructure within a fast-paced, complex, and FedRAMP-certified environment. Working under general guidance, your focus will be on developing professional expertise in cloud operations, addressing tasks of moderate scope, proactive monitoring, and assisting cross-functional teams to deliver reliable, highly available solutions for our growing customer community.

Requirements

Minimum of 2 years of related experience (or an advanced degree without experience, or equivalent work experience)
Proficiency in AWS and Azure services (or another Cloud Provider).
Experience with containerized applications (ECS, Kubernetes, Docker)
Experience with observability and monitoring (Grafana, OpenSearch)
Experience with an SIEM (Security Incident and Event Management) application
Familiarity with one programming language (Python, Go)
Familiar with Infrastructure as Code (Terraform, CloudFormation)
Knowledge of Linux operating systems deployments & patching (Ubuntu, RHEL)
U.S. citizenship is required to support Federal customer engagements.
Existing or ability to obtain a U.S. government security clearance (Public Trust, Secret, or higher) is a strong plus.

Nice To Haves

AWS, Azure, RHEL, CCNA certifications

Responsibilities

Participate in weekly team meetings, working closely with devops, support, and quality assurance
Monitor and manage all cloud infrastructure, including Friday evening deployments of production updates and OS patches
Support various AWS and Azure services being utilized and gain foundational expertise across primary infrastructure components
Prioritize and address tickets related to server, network, and storage issues
Provide escalated support for problems and incidents
Ensure incident resolution is within the defined SLA (Service Level Agreement)
Develop, maintain, and enhance Infrastructure as Code (e.g., Terraform, CloudFormation) and automation scripts for testing and deployment.
Configure and deploy supporting tools for proactive monitoring, observability, and security (e.g., Grafana, Prometheus/Thanos, Wiz, OpenSearch)
Effectively communicate project updates and tasks to the Operations team and stakeholders in other departments
Collaborate with cross-functional teams to ensure seamless cloud operations