Cloud Operations Specialist

Peraton

1d•Remote

About The Position

Peraton is seeking a Cloud Operations Specialist to join their team. The role is part of the Department of Homeland Security (DHS) Data Center and Cloud Optimization (DCCO) program, which provides IT services for the DHS Hybrid Computing Environment (HCE). HCE includes enterprise computing resources such as data centers, colocation sites, and cloud services. This is a remote position.

Requirements

High School and 5 years of experience.
U.S. Citizenship and ability to obtain Public Trust Government Security Clearance.
Must have help desk or service desk experience, or equivalent experience in troubleshooting and supporting IT systems in a professional environment.
Hands-on experience with software tools such as ServiceNow, SharePoint, Teams, Active Directory, AirWatch/WorkspaceOne, VDI, and the Microsoft Office Suite.
Strong attention to detail and desire to grow technical expertise.
Strong verbal and written communication skills.
Ability to work independently, achieve productivity goals, and manage one’s time.
Ability to build and maintain relationships with customers, peers, and support partners.
Excellent troubleshooting skills and ability to think outside the box.

Nice To Haves

3+ years of help desk/service desk experience a plus.
Experience in IT support roles such as desktop support, technical support, or systems administration.
Familiarity with ITIL processes and best practices.
Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications (e.g., M365, Azure).

Responsibilities

Collaborating with IT staff to support, maintain, and optimize systems.
Providing technical assistance and troubleshooting for hardware, software, and security-related issues.
Provide Tier 2 and 3 support for WorkPlace-as-a-Service/HVDI; MDMaaS/mobility; Microsoft O365 Suite: Outlook, Teams, OneDrive, and SharePoint technologies.
Monitor system performance, identify potential issues, and implement proactive measures to ensure system reliability and availability.
Create and maintain accurate documentation of systems, configurations, procedures, and troubleshooting guides.
Work closely with cross-functional teams to address IT needs, coordinate upgrades, and support ongoing projects.
Assist in the development and implementation of automated solutions to streamline repetitive tasks and enhance operational efficiency.
Participate in an on-call rotation to provide timely support for critical incidents and emergencies.