Cloud Operations Manager
About The Position
We are looking for a Cloud Operations Manager to lead and grow our Cloud Operations team. In this role, you will be responsible for the operational excellence of our cloud environment — from ensuring system reliability and observability to driving cost efficiency and actively contributing to customer success. You will work cross-functionally with Support, Technical Account Management, and other engineering teams to represent Cloud Operations in customer-facing engagements and strategic initiatives. This is a people-first leadership role for someone who thrives in a dynamic, distributed environment and who is passionate about operational quality, continuous improvement, and team development.
Requirements
- Proven experience leading or managing a cloud operations, SRE, or infrastructure team.
- Strong background in incident management, on-call operations, and observability tooling (e.g., Grafana, PagerDuty, ELK, Prometheus, or similar).
- Hands-on experience with major cloud platforms ( AWS, Azure, and/or GCP ) and/or cloud-agnostic deployment platforms and open-source technologies (e.g., Kubernetes, Terraform, OpenStack, or similar infrastructure-as-code and containerization frameworks).
- Demonstrated ability to manage and optimize cloud costs at scale.
- Experience collaborating with customer-facing teams (Support, TAM, Pre-Sales) on technical topics.
- Excellent communication skills in English (written and spoken); additional languages (Romanian, German, Finnish) are a plus.
- Strong people management skills with a track record of building and retaining high-performing teams.
- Strategic thinker who can balance operational day-to-day demands with longer-term improvements.
- Data-driven decision-maker with a focus on measurable outcomes.
- Comfortable working in a remote-first, internationally distributed environment.
- Willingness and ability to travel regularly to Romania, Germany, and Finland.
Responsibilities
- Lead, mentor, and develop a distributed Cloud Operations team across multiple locations.
- Foster a culture of ownership, accountability, and continuous improvement.
- Drive team performance through clear goal-setting, regular feedback, and career development support.
- Manage hiring, onboarding, and team structure as the organization scales.
- Own the end-to-end incident management lifecycle — from detection and response to post-mortem analysis and preventive action.
- Define and enforce SLAs, SLOs, and escalation procedures.
- Lead the implementation and continuous improvement of observability and monitoring strategies (metrics, logs, traces) to ensure proactive issue detection and resolution.
- Drive a culture of blameless retrospectives and lessons learned.
- Take ownership of cloud spend visibility, forecasting, and governance.
- Identify and drive cost optimization initiatives across cloud infrastructure (rightsizing, reserved capacity, resource lifecycle management, etc.).
- Collaborate with engineering and product teams to embed cost-awareness into architectural decisions.
- Report on cloud financial KPIs to leadership and stakeholders.
- Partner with the Support and Technical Account Management teams to represent Cloud Operations in customer escalations, RFP responses, and pre/post-sales engagements.
- Provide technical input and operational insights for customer cases requiring cloud expertise.
- Act as a trusted point of contact for cloud operational matters in cross-departmental initiatives.
Benefits
- Competitive compensation and benefits package
- Flexible, remote-first work environment from any Matrix42 office location
- Flexible working hours
- Hybrid work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
