Cloud Network Engineer

Thrive•North Bergen, NJ

14h•$80,000 - $115,000

About The Position

The Cloud Services Network Engineer supports the Thrive Cloud platform by assisting with day-to-day network operations, firewall administration, troubleshooting, and project delivery. This role is suitable for an engineer with approximately 2–3 years of hands-on networking experience, a strong CCNA-level understanding of networking fundamentals, and good practical experience working with Fortinet firewalls. The role will work closely with senior network engineers to maintain reliable, secure, and well-documented network services across Thrive environments.

Requirements

2–3 years of hands-on experience in network support, network administration, or junior network engineering
Cisco CCNA certification or equivalent CCNA-level networking knowledge
Good practical experience administering Fortinet firewalls, including policies, NAT, VPNs, and basic troubleshooting
Experience supporting LAN, WAN, firewall, and internet connectivity issues in a business or service provider environment
Degree, diploma, apprenticeship, or equivalent practical experience in information technology, networking, or a related field
Solid understanding of TCP/IP, subnetting, VLANs, routing, switching, DNS, DHCP, NAT, and basic network security concepts
Working knowledge of common switching concepts such as ARP, STP, trunks, access ports, EtherChannel/LACP, and basic redundancy
Basic routing knowledge including static routing, default routes and BGP
Ability to use common troubleshooting tools such as ping, traceroute, packet capture, interface counters, logs, and monitoring dashboards
Good hands-on experience with FortiGate firewall administration and troubleshooting
Ability to review and update firewall policies, address objects, services, schedules, and security profiles under guidance
Understanding of source NAT, destination NAT, VIPs, and basic policy troubleshooting
Experience supporting site-to-site IPSec VPNs, including phase 1 and phase 2 checks, tunnel status, and log review
Experience supporting Cisco switches and routers in access, distribution, or small datacenter environments
Basic experience with rack-mounted network hardware, cabling standards, patching, and datacenter support processes
Experience using monitoring tools such as SolarWinds, PRTG, N-able, or similar platforms to identify and investigate alerts
Clear verbal and written communication skills, including the ability to explain technical issues in tickets and handovers
Willingness to learn from senior engineers and follow established standards, processes, and change controls
Good troubleshooting mindset with attention to detail and the ability to work through issues methodically
Ability to work collaboratively in a team environment and escalate appropriately when additional support is required

Nice To Haves

Awareness of Fortinet features such as virtual domains, high availability, FortiAnalyzer, and FortiManager is desirable

Responsibilities

Assist with the day-to-day support, maintenance, and monitoring of Thrive Cloud network infrastructure
Support Fortinet firewall administration, including firewall policies, address objects, VPN configuration checks, and log review
Troubleshoot common network issues involving routing, switching, DNS, DHCP, VLANs, VPNs, and firewall access rules
Work with senior engineers to implement approved network changes and project tasks
Follow change control processes, document work clearly, and update tickets with accurate technical notes
Participate in incident response and escalation activities, with guidance from senior network engineers where required