Cloud Media Services Intern

Tencent • Palo Alto, CA

20d • $27 - $52 • Onsite

About The Position

The Business Unit Cloud & Smart Industries Group (CSIG) focuses on promoting the company's cloud and industry Internet strategy, exploring user-industry interactions to create innovative solutions for smart industries through advancements in cloud, AI, and network security. CSIG drives the digitalization of various industries like retail, medical, education, and transportation, enabling companies to serve users more effectively and building a new ecosystem of intelligent industries. Tencent Cloud Media Service, launched in 2022, is an international audio and video brand offering a one-stop media solution. This includes the basic media processing infrastructure (MPS) with industry-leading encoders, AI-based media enhancement, and cloud real-time rendering and transmission technology. It also provides comprehensive live streaming solutions for industries such as OTT, e-commerce, entertainment, e-sports, and sports events, utilizing audio and video SDKs and PaaS services to deliver cost-effective, efficient, and innovative solutions globally.

Requirements

• Currently pursuing or recently completed a bachelor’s degree (or higher) in Computer Science, IT, Cloud Computing, or a related field.
• Familiarities with the audio and video field, such as live streaming, video on demand, encoding/decoding, and network transmission.
• Strong customer-oriented work skills and a good sense of customer service, with the ability to communicate with technical decision-makers.
• Excellent cross-cultural communication skills are preferred.

Nice To Haves

• Relevant coursework, projects, or internships in cloud computing are a plus.
• Experience in related industries or working with public clouds is a plus.

Responsibilities

• Work closely with the regional sales team as the point of contact for customers in the field of audio and video.
• Provide technical support for pre-sales technical consultation and PoC verification services, maintain customer relationships, and assist the business team in achieving their goals.
• Support the regional architecture team in analyzing customers' media business technology architecture and identifying their needs and values in audio and video scenarios.
• Provide industry solutions and case studies for international markets, such as OTT, social media, gaming, education, and business.
• Understand industry solutions and combine customers' business and technical requirements with the features of Tencent's audio and video products.
• Help customers achieve their goals and values.
• Effectively communicate the customer requirements and industry requirements to product development team.
• Actively participate in public online and offline product/industry presentations to share Tencent's media product capabilities, industry experience, and insights.
• Enhance the influence of Tencent Cloud Media Service, strengthen and establish Tencent's industry customer network in the field of media services.
• Actively collaborate with the channel and marketing teams to support Tencent Cloud's regional ecosystem partners, including channel empowerment training, participating in workshops, and Media Demo Day.

Benefits

• 1 hour of paid sick leave for every 30 hours worked
• Up to 13 paid holidays throughout the calendar year
• Eligible to enroll in the Company-sponsored medical plan (for full-time interns)

What This Job Offers

• Career Level: Intern