Cloud Engineer Mid-level

SAIC•Washington, DC

About The Position

As a Cloud Engineer, you will architect, build, and design solutions that integrate public cloud services. You will use Infrastructure as Code techniques to enable repeatable resource deployments and provide expertise in cloud reference architectures and solutions supporting software development in a DevOps environment. The role works in a dual Microsoft Exchange and Google Workspace environment, and requires experience supporting both. Strong troubleshooting skills, awareness of industry trends, and teamwork are expected. The position involves configuring and supporting cloud environments and application workloads in Azure and AWS, automating infrastructure, providing operational support, collaborating with development teams, and identifying opportunities to improve cloud security. It also supports Mail and MDM services, including production changes and releases, fulfillment of service requests, and monitoring performance, access, licensing, and capacity. The role participates in a 24/7 on-call rotation and maintains operational documentation and reporting. Candidates must be U.S. citizens or green card holders who have resided in the U.S. for at least three years and must be able to obtain a public trust.

Requirements

At least 5 years of experience deploying or configuring application workloads in Microsoft Azure Commercial Cloud or AWS Cloud.
At least 7 years of total hands-on experience in technology.
Demonstrated understanding of infrastructure components and principles, including compute, network, and storage.
Demonstrated understanding of configuring and supporting application workloads in Azure or AWS.
Proven experience designing, configuring, integrating, testing, releasing, maintaining, and supporting Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, OneDrive for Business, and Microsoft Security & Compliance.
Experience supporting both Microsoft Exchange and Google Workspace.
U.S. citizenship or green card status, at least three years of U.S. residence, and ability to obtain a public trust.

Nice To Haves

Strong understanding of cloud engineering methods, applications, and best practices across cloud service providers.
Experience assessing, customizing, troubleshooting, optimizing, and maintaining current and emerging technologies, platforms, and applications to improve security and efficiency across network, compute, and storage.
Experience with cloud orchestration tools and continuous delivery processes for deploying and managing customer-consumable cloud infrastructure.
Proficiency automating processes with Terraform, AWS CloudFormation, Packer, PowerShell, or Python, including use of remote APIs.
Experience with containers, container orchestration systems, and hardening practices.
AWS Solutions Architect Associate and/or Azure Administrator Associate certification or higher.
Microsoft O365 certification or equivalent.
Ability to maintain effective customer relationships and manage workloads or portfolios with Federal and Contractor leadership and end users for Mail and MDM services.
Ability to serve as a cohesive team member and change agent while acting as a consultant.

Responsibilities

Create and update cloud environment configurations for application workloads, including Azure subscriptions, resource groups, VNETs, subnets, load balancers, App Services, Azure Batch, virtual machines, tagging, billing, policies, and security controls.
Configure AWS accounts, IAM users and roles, VPCs, subnets, load balancers, network routes, Transit Gateway, Control Tower, Systems Manager, Config Manager, stack sets, WAF, CloudFront, and Route 53.
Understand shell scripting and execute commands through the command line.
Design and build automation platforms using Infrastructure as Code methodologies.
Provide operational support, communicating level of effort and status to the cloud leadership team.
Support resource data calls and report the status of provisioned cloud resources.
Identify and communicate opportunities to improve agency security posture in cloud environments.
Collaborate with external development teams to understand cloud workload solution architecture within agency AWS and Azure environments.
Coordinate production changes and releases for Mail and MDM services, functions, patches, and upgrades, including design, architecture, configuration, staffing, scheduling, impact and risk analysis, approvals, communications, testing, implementation, monitoring, and operations.
Fulfill requested Mail and MDM services in a timely manner, including role-based access, permissions, specialized communications, distribution groups, availability, and functionality.
Assess and report performance, access, licensing, and capacity, and recommend solutions.
Participate in a 24/7 on-call support rotation.
Manage and report on daily operations, deliverables, expectations, communications, risks, and stakeholder reporting.
Create, update, and maintain designs, architectures, data profiles, licenses, support agreements, standard operating procedures, work instructions, and knowledge articles.