Cloud Engineer III

IDEMIA

19h

About The Position

IDEMIA Public Security, a division of IDEMIA Group, is a leading provider of secure and trusted biometric-based solutions, transforming public and private organizations globally. Their industry-enabled and client-specific solutions leverage decades of expertise in biometrics to revolutionize public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, their market-leading iris, fingerprint, and facial recognition solutions consistently rank high in independent benchmarking for accuracy, fairness, and scalability, enabling clients to build safer, fairer societies. With over 4000 employees and 150+ partners worldwide, IDEMIA offers a dynamic environment that fosters innovation and provides ample opportunities for professional growth, valuing individual talents. The company invites individuals to be part of a global leader shaping the future of biometric-based technology.

Requirements

Strong client-facing presence with excellent written and verbal communication skills
Junior to mid-level software development experience in Java, Node.js, and/or C#
Hands-on experience with AWS and/or other cloud computing platforms
Proficient in using Jira and Confluence for issue tracking and documentation
Experience supporting API development and troubleshooting using tools such as cURL and Postman

Nice To Haves

Preferred experience with biometric systems and/or digital identity solutions

Responsibilities

Serve as the primary technical point of contact for client onboarding and integration with AWS-based Identity Verification and Digital ID SaaS solutions
Develop deep subject matter expertise (SME) in IDEMIA SaaS platforms, including API and SDK integrations
Implement, configure, and maintain client AWS tenant environments to ensure stability, security, and performance
Lead client onboarding and provide ongoing technical support throughout the customer lifecycle
Monitor system uptime, performance, and reliability; troubleshoot and resolve production issues
Manage and resolve client issues by monitoring JIRA ticket queues and tracking cases through Jira and Salesforce
Provide Tier 1 and Tier 2 support, serving as an escalation point for client issues and coordinating escalation to Tier 3/Tier 4 teams as needed
Collaborate with Product Development to support integration efforts and contribute to testing and release validation
Support Cloud Engineering with environment stability, operational support, and product testing
Advise Pre-Sales Engineering teams on solution architecture, technical design, and integration feasibility
Create and maintain internal process documentation, runbooks, and operational guides
Produce clear, client-facing technical documentation to support onboarding and integration
Participate in a shared 24/7 on-call support model to ensure continuous service availability