Cloud Engineer II

Quality Technology Services•Suwanee, GA

About The Position

The Cloud Engineer II is primarily responsible for the support of internal and customer physical and virtual computing systems with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills. RESPONSIBILITIES, other duties may be assigned.

Requirements

Bachelor’s degree in a related field or equivalent professional experience
Five or more years of progressive IT engineering experience
Proficient in deploying and upgrading private cloud environments according to best practices using current versions of VMware vCenter Server and ESXi
Proficient in configuring network virtualization technologies (NSX)
Proficient in configuring High Availability and clustering
Proficient in various protocols /services such as SMTP, SNMP, SSL, SSH and DNS
Competent in deploying and administering Windows, CentOS and Red Hat operating systems
Competent understanding of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
Competent in hardening Operating Systems in accordance with compliance standards and policy
Competent understanding of BGP peering, HSRP and IP subnetting
Experience with Active Directory and Exchange administration on an enterprise level
Experience with IT monitoring systems
US Citizenship for this position is required by law due to federal customer contracts

Nice To Haves

Four or more or years of Systems Administration/Engineering experience, with a focus on virtualization
One of more systems-focused certifications (VCP-DCV, MCSA/MCSE, RHSE/RHSA, etc.)
One or more additional technology professional certifications (CompTia A+, Network+, etc.)
Prior experience working in a Data Center environment
Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API

Responsibilities

Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
Manage your assigned tickets to ensure SLA compliance and customer satisfaction
Provide operational support in response to monitoring alerts and resolve incidents
Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
Triage and escalate tickets according to QTS policy
Support VMware ESXi and similar technologies on various hardware platforms
Monitor, diagnose and troubleshoot issues on Windows and Linux platforms by using diagnostic tools, commands, utilities, monitoring tools
Deliver customer-focused support through phone calls and ticket-based communications
Consistently demonstrate initiative and commitment to optimizing systems and process
Help plan and execute scheduled system maintenance activities including, hardware and software upgrades; software and application patching
Help plan and execute capacity monitoring and management
Help plan and execute functional test planning and testing for assigned functional area(s) or project(s)
Proactively create procedures to prevent/reduce severity of outages
Proactively analyze system performance and identify improvement opportunities
Create/update infrastructure documentation to include environment technical diagrams, workbooks, etc.
Write/update or review Change Requests, MOPs, and similar documentation
Work with the 24x7x365 Operations Service Center and be flexible in availability as needed