Cloud Engineer I

Truist•Atlanta, GA

1d•Onsite

About The Position

This Cloud Engineer will be responsible for enabling and supporting Truist's Enterprise Cloud Platform across multiple projects/business units. The candidate must be able to support and maintain operationalized projects and initiatives built for customers. The candidate will focus on delivering secure, resilient and compliant cloud environments that enable applications teams to deliver maximum value to the business. The ideal candidate will be goal-oriented, independent, motivated, self-driven, result-oriented, and act in the best interests of the team as well as the customer. They must act both as a support mechanism for our customers, be able to handle multiple concurrent requests in a dynamic environment, and should have the highest level of integrity.

Requirements

Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
Understanding of key business processes and competitive strategies related to the IT function.
Ability to plan and manage projects.
Ability to solve complex problems by applying best practices.
Ability to provide direction and mentor less experienced teammates.
Ability to interpret and convey complex, difficult, or sensitive information.
English (Required) Fluency

Nice To Haves

Coding and development experience in Terraform and Python is preferred.
Six months or more experience in performing some form of IT function
Understanding of IT organizations and their functions, preferably financial services organizations
Ability to explain concepts related to enterprise software development lifecycle management
Ability to explain concepts related to software development, build/release management, & change/incident management
Achieved one of the Public Cloud Associate-level certifications
Basic understanding of Industry Cloud concepts and services such as but not limited to: XaaS, IAM, IAAA, Serverless, Disaster Recovery, DevOps, Server, Storage, and Networking
Experience with enterprise SDLC tools
Ability to work under pressure in high stress situations with a calm demeanor
Self-starter that demonstrates initiative and ability to work independently with little supervision
Ability to collaborate with teammates and ability to operate across organizational disciplines
Have excellent verbal and written communication skills
Experience with ServiceNow development

Responsibilities

Cloud Engineering and Operations – Via automation and other means, implement platform related resources in the Cloud platform. This may include but not limited to storage, compute, and network resources
Demonstrable knowledge with a large range of public cloud capabilities including but not limited to certificate management, Storage services, key management, Network management, Access Management (IAM), Compute services, and automated deployments
Some technical experience in infrastructure design, build and deployment, including private and public cloud, networking, connectivity, storage, virtualization, and access control
Conceptual understanding of Cloud networking for enterprise organizations, building of hybrid environments to span existing customer networks
Software Development IaC / Script Development– Coding and development experience in Terraform and Python is preferred.
Performance Metrics – Support the monitoring of key performance indicators (KPIs) to promulgate success factors for the entire software portfolio.
Risk Management Addressing and managing different audit requirements for compliance and remediating any audit issues that may arise.
Disaster Recovery - Implementing and testing the DR plans for the DevOps Tools.
Change/Release Management – Knowledge of ITIL tools (e.g. ServiceNow) for operational and service efficiency.
Perform duties & responsibilities specific to department functions or assigned by management.
Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
Documents all relevant end-user interactions and steps taken to resolve incidents.
Has occasional contact with end-users.
Communicates status of issue resolution to internal customers.
May engage and manage outside vendors.
Applies in-depth knowledge of application support and an understanding of best practices.
Typically leads moderately complex projects and participates in larger, more complex initiatives.
Solves complex technical and operational problems.
Acts as a resource for teammates with less experience.
May have people management responsibilities for a small team.