Cloud/DevOps Engineer (IVR)
About The Position
Join a team where you’ll engineer, enhance, and modernize IVR and Contact Center platforms at enterprise scale. In this role, you’ll translate leadership vision into real-world engineering outcomes—building secure, serverless, and highly available solutions on AWS while driving DevOps automation, CI/CD excellence, and modern engineering best practices. If you’re a seasoned engineer with a passion for innovation, ownership, and continuous learning—especially in cloud, automation, and contact center technologies—this is your opportunity to make a meaningful impact. This is a Full Time Employment Opportunity based in Dallas TX and/or Merrimack, NH, currently in a Hybrid Working Model.
Requirements
- 6+ years of hands on experience as a Software, Systems, or DevOps Engineer
- Strong experience with AWS, including cloud native design and integrations
- Ability to build serverless solutions using AWS Lambda (Node.js or Python), DynamoDB, and related services
- Proficiency with DevOps automation using Ansible, Terraform, or similar tools
- Experience with Jenkins, including building and maintaining declarative CI/CD pipelines
- Strong UNIX/Linux skills and shell scripting experience
- Hands on experience with Docker and containerized development/deployment
- Strong troubleshooting skills for complex application and platform issues
- Familiarity with APM tools and performance monitoring best practices
- Understanding of enterprise scale, highly available, and resilient architectures
- Experience working in Agile environments (Scrum/Kanban)
- A self-starter mindset with curiosity, collaboration, and a passion for continuous learning
Nice To Haves
- Experience with Contact Center or telephony systems (IVR, ACD, CTI) is a strong plus
- Experience with Amazon Connect is highly desirable
Responsibilities
- Engineer, enhance, and support IVR and Contact Center platform capabilities
- Develop high quality, scalable, and reusable code and automation
- Translate leadership vision into actionable engineering outcomes
- Drive innovation and champion modern engineering practices
- Identify creative solutions to complex technical challenges
- Promote a culture of best-in-class software engineering
- Stay current with emerging technologies and industry trends
- Demonstrate ownership, accountability, and integrity in all aspects of your work
Benefits
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
