Cloud DevOps / Credential Management Engineer
About The Position
The Cloud DevOps / Credential Management Engineer serves as a subject-matter expert in credential management systems with a primary focus on Intercede MyID, PKI, and associated identity and access management technologies. This role provides advanced engineering, troubleshooting, and cloud-support services while collaborating with development, security, and infrastructure teams to design and maintain secure, scalable, automated solutions. The Cloud DevOps / Credential Management Engineer works independently or as part of a cross-functional team to support mission-critical environments. This role involves supporting environments operating on Amazon Web Services (AWS) and/or Microsoft Azure, using tools like Terraform and Ansible for automation, and collaborating with development teams on CI/CD workflows. The engineer will also be responsible for implementing monitoring systems, troubleshooting production issues, and ensuring security best practices are applied.
Requirements
- Minimum of FIVE (5) years of relevant IT or engineering experience, including at least 1–2 years of cloud support experience.
- Hands-on experience working with credential management systems including Intercede MyID, HID solutions, PKI infrastructures, and certificate lifecycle management platforms.
- Proven experience troubleshooting drivers, middleware, credentialing software, and authentication technologies.
- Experience supporting and engineering Windows environments, as well as performing DBA responsibilities for Intercede or similar systems.
- BA/BS in Computer Science, Information Systems, Business, or related field.
- Ability to obtain and maintain a Federal or DoD Public Trust clearance; candidates must receive adjudication prior to onboarding.
Nice To Haves
- A Master’s degree may substitute for four years of experience.
- Candidates with an active Public Trust or Suitability determination are preferred.
Responsibilities
- Work independently or as a member of a delivery team to provide infrastructure, engineering, and operational support for Cloud-hosted applications delivered through client Cloud Services.
- Support environments operating on Amazon Web Services (AWS) and/or Microsoft Azure.
- Use Terraform and/or Ansible to manage, configure, and automate cloud systems across Microsoft Windows and Linux environments.
- Collaborate closely with application development teams to design, develop, and maintain CI/CD automation workflows across all services and applications.
- Automate provisioning and setup of new application environments for testing, staging, and production.
- Design and implement application build packaging and deployment automation using industry best practices and tooling.
- Implement performance monitoring systems, establish baselines, and configure proactive alerting to support incident management and operational stability.
- Troubleshoot production and infrastructure issues, leveraging appropriate resources to drive timely resolution and minimize user impact.
- Continuously improve processes, automation, and system designs to enhance system reliability, maintainability, and security.
- Ensure and reinforce application of best-practice security principles across systems.
- Identify recurring technical issues and perform root-cause analysis to deliver durable remediation.
- Provide system-level support for credential management solutions including Intercede MyID, HID credentialing technologies, and PKI systems.
- Perform advanced troubleshooting and configuration of drivers, middleware, smart cards, authentication devices, and related software components.
- Support and maintain Windows Server environments and perform database administration tasks related to Intercede and credentialing systems.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
- Position may be eligible for a discretionary variable incentive bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
