Cloud Customer Support Specialist (WA - Swing)

ASM Research•Redmond, WA

About The Position

Responsible for the deployment, provisioning, hardening, and optimization of cloud infrastructure and related cloud services. Utilizes scripting and infrastructure technologies for environment orchestration. Collaborates with cross functional teams for the deployment and ongoing support of cloud services to both internal stakeholders and clients.

Requirements

Bachelor’s Degree or equivalent relevant work experience
CSP Associate level cloud certification/s in either AWS, Microsoft Azure, OCI, Google Cloud.
8-15 years of IT experience with a combination of:
3-4 years of cloud engineering experience, working with one or more vendor platforms.
4+ years experience debugging Microsoft Windows or Linux based operating systems in an administrative/support/engineering capacity
Advanced knowledge of Identity Access Management and Shared Security responsibilities.
Strong understanding of backup and/or storage principles, theories, and concepts within the cloud environments.
Hands-on experience supporting enterprise server, backup and/or storage solutions within the cloud environments.
Analytical and problem-solving skills.
Advanced troubleshooting knowledge to include the areas of storage, backups, server operating systems and networks.
Advanced knowledge of cloud service providers.
Strong cloud command line scripting skills.
Documentation skills to include creating and updating detailed environment and network design
Outstanding communication, project & priority management, and collaboration skills.
Knowledge of information life-cycle management concepts and best practices.

Nice To Haves

Professional level certification a plus

Responsibilities

Build and deploy new cloud-based computing services at scale for clients and deliver timely and effective provisioning of new hosts.
Formulate detailed network, storage, and compute design specifications for stable and secure computing operations in a dynamic cloud environment.
Management of cloud services: Identity and Access Management, Security Groups, and CSP native services.
Utilize software engineering methodologies (e.g., Infrastructure as code, continuous integration and delivery, architecture reviews, etc.) to create and manage infrastructure in the cloud.
Develop scripts and templates required for provisioning and configuration of resources.
Collaborate with internal and external parties to transform high-level technical objectives into comprehensive technical requirements.
Reviews operational requirements with project teams, management and client services groups for deployment and ongoing support.
Develops documentation for best practices as it relates to server infrastructure and cloud computing operational experience.
Serves as a liaison with clients, participating in meetings to ensure client needs are met.
Assist with identifying and planning of potential new cloud services, features, and capabilities.