Cloud Computing Engineer I

City of San Antonio•78207, TX

3d•Onsite

About The Position

Under supervision, the Cloud Computing Engineer I develops and builds native-cloud, multi-cloud, or hybrid-cloud product platforms that support applications and business solutions with system-wide impact, integrate across the enterprise, and span multiple technical environments and disciplines. The role supports execution of the cloud strategy set by architecture, builds cloud-based networks and IT infrastructure, and assists with implementing and integrating cloud technologies to meet infrastructure and service needs across business and IT functions. The position exercises no supervision. The role delivers expertise in cloud-related product licensing, infrastructure testing and implementation, virtualization, cloud computing, network engineering, and systems and data-flow monitoring. It maintains cloud standards, capacity-planning models, load-balancing and redundancy solutions, and business continuity and disaster recovery requirements. The engineer troubleshoots platforms, performs root-cause analysis, tracks service and performance data, contributes to planning and gap-analysis efforts, and works across teams and projects to improve the availability, reliability, and performance of cloud-based products. The position also helps identify vulnerabilities, implement mitigation plans and metrics, and research emerging technologies. The work location is 515 S Frio Street, San Antonio, TX 78207. The stated work hours are 7:45 a.m. to 4:30 p.m., Monday through Friday. Working conditions are primarily in an office environment.

Requirements

Bachelor's degree from an accredited college or university, subject to the stated education-and-experience substitution policy.
One year of work experience in Systems Administration, Networking, DBA, DBMS design and support, and/or PC Support roles.
One year of work experience developing, implementing, optimizing, and maintaining cloud-based solutions, including deploying and debugging cloud stacks, educating teams on new cloud initiatives, and implementing cloud infrastructure security practices.
Pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.
Meet the stated CJIS disqualification criteria: no felony convictions, felony deferred adjudication, Class A or B misdemeanor deferred adjudication, Class B misdemeanor convictions, open arrest for any criminal offense, or family violence convictions.
Knowledge of best practices for cloud-based application programming interfaces, web services, and software configuration management systems.
Knowledge of DevSecOps principles and methods.
Knowledge of applying role-specific engineering and technology principles, techniques, procedures, automation tools, and equipment to the design and implementation of cloud-based platforms, products, systems, and services.
Knowledge of a broad range of hardware and software products.
Skill in working in an agile environment.
Strong communication skills with people at all levels of a business.
Ability to develop requirements, concepts of operations, use cases, demonstrations, and presentations for individuals and small groups.
Ability to create technical and non-technical end-user documentation.
Ability to problem-solve in a dynamic environment with unclear, aggressive timelines.
Ability to perform all essential functions of the position, with or without accommodations.
Applicants selected for employment must receive satisfactory results from pre-employment drug testing and background checks. A physical, motor vehicle record evaluation, and additional background checks may also be conducted if required.
Applicants selected must submit official transcripts, diplomas, certifications, and licenses at processing, if applicable.
Military service may be used to meet the experience requirement; applicants claiming this may attach a DD214.

Responsibilities

Deliver expertise in cloud impacts on product licensing, infrastructure testing and implementation, virtualization, cloud computing, network engineering, and systems and data-flow monitoring.
Maintain and validate cloud standards, capacity-planning models, and load-balancing and redundancy solutions.
Troubleshoot product platforms and perform root-cause analysis.
Perform maintenance activities and testing procedures, and establish order-of-operations and backout methods for patching, updating, or upgrading cloud-based platforms, products, or systems.
Track service usage and fees, user experience, performance, uptime, and availability using databases, websites, virtual networks, cloud storage, virtual machines, alerts, and related tools.
Participate in gap-analysis studies, assess feasible alternatives, and recommend modifications to improve the availability, reliability, and performance of cloud-based products.
Coordinate and work on cross-functional initiatives, systems, applications, teams, products, and projects, and serve as an internal advisor to ITSD and business units.
Assist management with evaluating short- and long-term planning efforts.
Implement technical requirements for cloud-based products and platforms.
Maintain training and research on emerging technologies and their potential application within ITSD.
Maintain business continuity and disaster recovery requirements, methods, and procedures based on established policies.
Participate in identifying vulnerabilities and implement mitigation and contingency plans.
Identify and implement metrics and key performance indicators.
Perform related duties and fulfill responsibilities as required.