Cloud Application Support

Gainwell Technologies LLC•Any city, OH

1d•$64,500 - $92,200•Remote

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary As a Cloud Application Support at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission Application and operations support for cloud-based infrastructure on Azure and AWS cloud.

Requirements

6+ years of experience in IT Support Services, Operations, and Project/Program Management.
Cloud and infrastructure expertise, including AWS and/or Azure, SSL Certificate Management, Firewall Maintenance, and Disaster Recovery.
Security and incident management experience, including Operational and Security Event Monitoring, Incident Response, OS Patching, and Security Software Updates.
Application and database support knowledge, including Operations Support, Database administration, and .NET C# Development.

Nice To Haves

InRule, Appian, and Business Intelligence Tools such as SSRS and SSIS.

Responsibilities

Setup environments, deploy, and maintain applications in cloud environments.
Work closely with development and other support teams to troubleshoot and resolve application or infrastructure related issues.
Collaborate with end users to address application support needs and provide technical assistance.
Apply ITIL Service Management principles across Incident, Change, Problem, and Service Request Management.
Identify opportunities for process improvements and contribute to service delivery enhancements.
Participate in disaster recovery planning and support cloud security best practices.