Cloud and Operation Database Management Senior Expert

SAP•Toronto, ON

60d•CA$142,000 - CA$192,000•Hybrid

About The Position

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. RISE with SAP S/4HANA Cloud, private edition is one of the key deployment options for our customers cloud transformation. It provides a comprehensive cloud infrastructure and managed service offerings to our customers as an essential part of the overall Cloud Strategy of SAP. Under RISE with SAP, SAP allows customers to run their SAP S/4 HANA and other SAP applications in a managed private cloud environment either in SAP’s own datacentres, IaaS Hyperscalers, SAP Premium Suppliers or in customers’ own existing datacentres. Within the Customer Services & Delivery (CS&D) Board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP’s private cloud offering. The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers’ end-to-end delivery and operation model, during the customer’s cloud transformation journey.

Requirements

Over 10 years of experience in Technically skilled in Database Technologies like HANA/ASE/MSSQL – with expert level knowledge in HANA.
Ability to diagnose system issues effectively using logs, traces, and alert outputs, supported by strong analytical and troubleshooting skills and a proactive problem-solving mindset.
Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery.
Experience implementing preventive measures and stabilizing complex SAP environments to ensure consistent performance and reliability.
Solid understanding of Linux/Unix and networking fundamentals.
Experience in problem management and structured root-cause analysis methodologies, enabling you to drive continuous improvement and long-term operational stability.
Functional proficiency in English is required for positions based in the Quebec.

Responsibilities

Ensuring high-quality day-to-day service delivery by defining, tracking, and meeting ambitious KPIs and SLAs.
Providing advanced technical expertise in database technologies—particularly HANA—while supporting HANA/ASE/MSSQL environments.
Handling major incidents, troubleshooting service failures, managing downtime scenarios, and also working on customer’s landscape to bring the performance stability to their landscape.
Collaborating across teams to streamline processes, enhance automation, and deliver proactive operations services along with effective alert-reduction programs.
Safeguarding system reliability through proactive monitoring, incident management, and comprehensive root-cause analysis.
Managing and preventing escalations by taking proactive steps and driving initiatives that boost operational resilience and customer satisfaction.
Performing thorough root cause analyses and delivering corrective and preventive action plans for outages and performance issues.