Cloud Adoption Specialist - AWS

SHI International Corp.•Austin, TX

4d•$90,000 - $120,000•Hybrid

About The Position

The Cloud Adoption Specialist will drive cloud consumption growth and retention by maintaining expertise in core Public Cloud products and providing post-sales support. This role involves coordinating customer onboarding, offering insights into cost management, guiding foundational governance best practices, and developing relationships with internal and partner resources. The specialist will stay informed about new services and technologies, present at customer events, and serve as the point-of-contact for reactive post-sales activities.

Requirements

Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Basic
Expertise in designing, implementing, and managing cloud-based solutions to optimize performance, scalability, and cost-efficiency - Basic
Proficiency in implementing and managing DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams - Basic
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
Proficiency in using Dynamics CRM to manage customer relationships, track sales, and streamline business processes through automation and data analysis - Basic
Completed Bachelor’s Degree or relevant work experience required
1-3 years of experience in a sales or sales support role
Ability to travel to SHI, Partner, and Customer Events
Willingness to obtain entry level public cloud (AWS, Azure, or GCP) certification within first 30 days of SHI employment

Nice To Haves

Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.
Empowering Others: Can provide constructive feedback and guidance to others, helping them to improve their skills and capabilities.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.
Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.

Responsibilities

Maintain a working knowledge of core Public Cloud products, programs, and operational processes
Drive cloud consumption growth and retention of the existing customer base
Perform general post-sales support in conjunction with cloud support resources
Serve as the cloud platform point-of-contact for reactive post-sales cloud platform activities
Coordinate customer onboarding and review of cloud management portals and consoles
Provide custom cost reports, set up budgets and alerts, and offer insight into costs and potential savings
Guide customers through foundational governance best practices for scalable cloud adoption
Develop close relationships with sellers, internal resources, and cloud partner resources
Stay educated on new services, technology, and programs from Public Cloud Partners
Present at customer events and travel to market as needed