Closing Team Leader

Target•Phoenix, AZ

1d•$22 - $37•Onsite

About The Position

The Closing Team Leader role is responsible for continuing the momentum from the day's work to finish strong, prioritizing through the eyes of the guest, understanding business visions, and having fun while nailing closing routines. This role offers meaningful experiences to build and develop skills in guest service fundamentals, fostering a guest-first culture, driving storewide sales and profitability, developing business partnerships, and managing workload efficiency through leading closing routines and coaching team members. The position involves demonstrating inclusivity, a service culture, understanding sales growth impact, executing best practices, problem-solving across business areas, collaborating with leaders, supporting store operations, using business planning tools, achieving performance goals, evaluating candidates, supporting team onboarding, and holding team members accountable. As a key carrier, the role also includes following safe and secure training and processes, addressing emergency and compliance needs, and leading a culture of ethical conduct, safety, and compliance. This includes modeling and recognizing safe behaviors, identifying and correcting hazards, assisting with incident response, and supporting merchandise protection strategies and guest services like Order Pickup and Drive-Up.

Requirements

Previous retail experience preferred, but not required
High school diploma or equivalent
Must be at least 18 years of age or older
Lead and hold others accountable
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
Work independently and as part of a team
Manage workload and prioritize tasks independently
Welcoming and helpful attitude toward all guests and other team members
Effective communication skills
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations as needed
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Nice To Haves

Previous retail experience

Responsibilities

Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Demonstrate a service culture that prioritizes the guest experience. Model, train and coach expectations to deliver the service standard.
Understand your role in sales growth and how each area contributes to and impacts total store profitability.
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
Problem solve and prioritize across multiple business areas to execute store strategies as initiated by the Store Director or Executive Team Leader to deliver business results and store sales goals while prioritizing the guest experience.
Assist leaders through communication and collaboration to influence current sales performance and workload deliverables, leverage daily check-ins, check-outs and meetings as connection points.
Support your leader with store operations by seeing the store through the lens of the guest, establish consistent routines and help ensure departments are zoned, in-stock, signed and labeled appropriately, setting the store up for success the next day.
Use business planning tools to share priorities and business updates with store leadership.
Take action to achieve performance goals.
Evaluate candidates for open positions and develop a guest-centric team.
Support team onboarding and learning and help close skill gaps through development, coaching and team member interactions.
Support your leader in establishing clear goals and expectations and hold team members accountable to expectations; partner with leaders as needed to share performance feedback.
As a key carrier, follow all safe and secure training and processes.
Address all store emergency and compliance needs.
Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way.
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks.
Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
Lead by thanking guests and let them know we’re happy they chose to shop at Target.
Model the execution of physical security processes in order to enhance the instore security culture.
Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
All other duties based on business needs