Closing Specialist (Bilingual Japanese/English)

Marriott Vacations Worldwide•Honolulu, HI

4d•Onsite

About The Position

Our Marriott Vacation Club, Waikiki location in Honolulu, HI is looking for a Closing Specialist to join their Sales & Marketing team. We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Closing Specialist, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Requirements

Bilingual Japanese/English
Available to work a flexible schedule to include weekends and holidays.
Notary License Required: associate must have notary license active and in good standing by the end of nine (9) month introductory period, from date of hire.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the Owner through discovery.
Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).
Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.
Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
Uses sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.