Closing Operations Associate

Zillow

8d • $24 - $37 • Remote

About The Position

Zillow Closing is looking for an experienced Closing Operations Associate to join our growing national team and help deliver exceptional, technology-enabled closing experiences for buyers, sellers, and their agents. In this role, you will manage a pipeline of purchase and refinance transactions in a high-volume, fast-paced environment, partnering closely with internal teams and external partners to ensure smooth, on-time closings. Your ability to solve problems within evolving workflows and collaborate with cross-functional teams will directly shape how we scale and improve our escrow operations across the country.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

Requirements

• 2+ years of experience in closing operations, real estate transactions, mortgage operations, or a related high-volume, documentation-focused operations environment.
• Experience in title and escrow closing, ideally with purchase transactions across multiple states, and are comfortable working to define service standards and key performance indicators.
• Strong customer service orientation, putting buyers’, sellers’, agents’, and lenders’ experiences first in every interaction.
• Comfortable using a variety of technologies and workflow tools, especially those that support managing phone and email communication in a high-volume environment.
• Proven ability to prioritize competing deadlines, manage multiple transactions at once, and deliver high-quality work in a fast-paced setting.
• Communicate clearly and effectively with customers and internal partners and bring strong attention to detail, including the ability to learn and follow county, state, and regulatory requirements.
• Forward-thinking, problem-solving mindset and enjoy partnering with technical teams on discovery, testing, and feedback for new product enhancements and features.
• Team-oriented and collaborative across functions, willing to obtain state escrow licensing where required.

Nice To Haves

• Bilingual skills—particularly Spanish—as a plus if you have them.

Responsibilities

• Provide exceptional customer service across phone, email, SMS, and chat for customers and transaction partners, ensuring clear, timely communication throughout the closing process.
• Manage a real estate closing pipeline with other Operations teams to drive smooth, accurate, and on-time closings for buyers and sellers.
• Build strong relationships with assigned brokerages and agents and support outreach efforts from our growth team, including participating in client meetings as needed.
• Review multi-state purchase contracts and ensure compliance with contractual, legal, and regulatory requirements and deadlines across national and local jurisdictions.
• Deliver a “local” experience by understanding and meeting local market expectations, customs, and practices while leveraging Zillow Closing’s national reach.
• Identify and explain title issues and requirements from searches and title commitments, and guide transaction parties through the steps needed to resolve them.
• Calculate and prepare closing fees (including recording fees, title charges, taxes, HOA dues, payoffs, and related items), prepare accurate disbursements, and collaborate with lenders to balance Closing Disclosures and prepare complete loan and closing document packages that meet client, county, and state requirements.
• Work cross-functionally with exam, curative, funding, and post-closing teams; adapt to evolving workflows and platform enhancements; provide clear feedback to product and engineering teams; work across multiple applications; and maintain accountability to service standards and performance metrics in Zillow’s Cloud HQ environment.

Benefits

• equity awards based on factors such as experience, performance and location
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed