Closing Manager

BJ's Wholesale Club • Columbia, MD

1d • $26 - $32 • Onsite

About The Position

BJ's Wholesale Club is seeking a Closing Manager to provide leadership and direction within the club, driving club performance, particularly in directly managed departments. This role involves leading the Assistant Closing Manager, Recovery team, and Utility team, ensuring effective performance through guidance, support, and oversight. The Closing Manager is accountable for upholding policies and procedures, delivering excellent member service, maintaining Grand Opening Look Daily (GOLD) standards, and acting as Manager on Duty (MOD) as needed. This position requires a valid ServSafe Food Safety Certification, and potentially other certifications for specific retail operations. BJ's covers applicable costs and training for required certifications.

Requirements

• 2 years of experience in retail, supermarket, or warehouse perishable operations required.
• Experience in managing inventory turnover and waste reduction strategies.
• Forklift Certification required.
• High school diploma required.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• Must be at least 18 years of age.
• Must maintain all training and required certifications.
• Valid ServSafe Food Safety Certification required and must be maintained in good standing.
• In Florida, must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight.
• Must complete yearly certification for a forklift license.

Nice To Haves

• College degree preferred.

Responsibilities

• Provide leadership and direction within the club, driving club performance.
• Lead the Assistant Closing Manager, Recovery team, and Utility team.
• Ensure effective team performance through guidance, support, and oversight.
• Maintain policies and procedures.
• Deliver a positive service experience to members.
• Provide Grand Opening Look Daily (GOLD) standards club conditions.
• Assist in audit compliance efforts.
• Drive collaboration with Business Partners (BPs).
• Oversee onboarding, certification, and training to ensure food safety and operational excellence.
• Serve as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts.
• Exhibit strong business acumen through strategic thinking and data-driven decision-making.
• Model leadership competencies and act as a champion for growth.
• Provide teams with the information, direction, and support needed to succeed.
• Foster collaboration, provide clear direction, and hold team members accountable.
• Set clear expectations, follow up consistently, and drive execution.
• Consistently foster a culture of growth by actively developing team members through collaboration, coaching, and empowerment.
• Encourage continuous learning and create opportunities for others to succeed.
• Demonstrate strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively.
• Build inclusive relationships that support a collaborative and respectful team environment.
• Support team development through training, feedback, and on-the-job coaching.
• Ensure learning takes place in the flow of work.
• Promote strategic thinking, ethical decision-making, and inclusion.
• Foster open communication and team trust.
• Celebrate achievements and focus on career growth.
• Ensure daily execution of GOLD Member Standards and consistently reinforce key service behaviors.
• Observe Member engagement and department execution to ensure a premium shopping experience.
• Support team in resolving Member issues and delivering satisfaction.
• Consistently deliver GOLD Standards in the club.
• Ensure the club is at plan or better for all Bottom Quartile core KPIs relevant to the role.
• Meet or exceed Labor and Supply Plans for the club.
• Use reporting to identify trends and areas of opportunity.
• Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Oversee end-of-day execution for Recovery, Utility, Perishables, and overnight prep.
• Actively walk the floor during closing hours to observe and engage with Members and team performance.
• Guarantee the Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
• Validate registers are open, perishable stations are attended, and service areas are operational through final Member transactions.
• Personally resolve or escalate evening Member concerns to ensure satisfaction.
• Monitor closing in-stocks, product rotation, culling, and merchandising in all areas.
• Regularly inspect products for expiration dates and condition, removing any damaged or outdated items.
• Confirm daily cleaning checklists, sweep logs, waste pulls, and safety procedures are completed.
• Manage Assistant Closing Manager and Recovery team productivity, including scheduling and coaching.
• Leverage various tools (Hot List, NAFS, Electronic Reports, etc.) to validate execution, prioritize tasks, and maximize team efficiency.
• Ensure sanitation, cold chain, and safety checklists are completed daily and documentation is compliant.
• Champion “close to open” operational standards.
• Identify issues with equipment (compactors, refrigeration, cleaning tools) and escalate repairs proactively.
• Reinforce ServSafe, PPE, and department-specific training for new and existing team members.
• Actively support departments in the bottom quartile by ensuring consistent follow-through on action plans and reinforcing daily execution standards.
• Work closely with ACMs, Club Manager, and Department Leads to improve closing routines and member experience.
• Provide operational support beyond primary scope as directed by club leadership.
• Execute assigned tasks and ensure compliance with product liabilities and company initiatives using BJ’s MY WORK system.
• Operate forklift safely and efficiently, following all safety protocols and procedures.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED