Closing Manager

Harps Food Stores•Alma, AR

4d•Onsite

About The Position

The Closing Manager is responsible for delivering exceptional customer service and operational excellence during closing shifts. This role involves supervising store operations, ensuring department readiness, executing marketing plans, managing inventory, maintaining merchandising standards, overseeing fresh food preparation, and ensuring front-end operations run smoothly. The Closing Manager also plays a key role in risk management, employee coaching, conflict resolution, problem-solving, and providing clear direction to the team. They are expected to build strong relationships, demonstrate conscientiousness, uphold integrity, model company values, and act with professionalism and initiative to support the company's mission.

Requirements

High school diploma or G.E.D. equivalent required.
Minimum one year experience in a retail grocery store preferred.
Ability to work a flexible schedule including evenings, weekends and holidays as needed.
Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.
Ability to interpret, understand and follow instructions.
Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 50 pounds without assistance.
Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight.
Occasionally required to climb and/or crawl.
Stands and/or walks continuously throughout shift.
Visually locates merchandise and other objects, as well as verifies information, often in small print.
May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
May be exposed to cleaning solvents or other chemicals.
May be exposed to latex, eggs, nuts, soy and wheat.
Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check and criminal background check.

Nice To Haves

Minimum one year experience in a retail grocery store preferred.

Responsibilities

Assist with grocery department operations including department readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, department cleanliness, and safe use of equipment and tools.
Assist with replenishment and inventory processes including ordering, replenishment, receiving, invoicing, back stock, returns, damages, supply use and inventory preparation.
Assist with merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, overall department/store procedures.
Direct and be responsible for fresh food preparation and production including maintaining food safety standards, food preparation and production requirements and maintaining service counters.
Assist with front-end operations by following the daily schedule, monitoring the flow of customers, opening registers as applicable, managing breaks and lunches, supplies and closing procedures.
Monitor the store’s execution of all employee, customer and equipment safety programs, standards and training requirements when in charge of the store.
Adapt to different conditions, demonstrating flexibility in the workplace and remaining comfortable with change and transition.
Coach and mentor individuals by bringing out the best in people, recognizing and unleashing their full potential through resources, coaching, experiences, and support, and providing opportunities to take risks and learn from mistakes.
Facilitate the resolution of conflict between others under supervision, seeking to understand viewpoints and balancing competing priorities.
Clearly define issues and use critical thinking skills and logic to effectively maintain answers to questions in a conscious and organized manner.
Set clearly defined direction and establish clear priorities, ensuring roles within the team are clear and individuals know what is expected of them, and clearly assigning responsibilities for tasks and decisions.
Consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.
Successfully initiate, develop, and foster relationships with others, taking a personal interest in their ideas and treating them fairly, respectfully, and sincerely.
Demonstrate responsible behavior, thoroughness of work, and dependability, consistently demonstrating compliance with policies and procedures, including attendance, dress code, and ensuring a safe work environment.
Understand and deliver great customer service, removing any barriers impeding customer service and actively looking for ways to help others.
Demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics, being an honest person.
Act consistently in accordance with values that are consistent with those of the organization, modeling high standards of behavior for others through personal actions and commitment to the organization.
Hold self accountable by demonstrating a “no excuses” approach to attitude, performance, and results, and working in the best interest of the company even when it involves putting individual needs aside.
Act on own initiative without being prompted, handle problems with minimal guidance, and make things happen by taking action quickly.
Anticipate and recognize customer needs and remain dedicated to exceeding customer expectations, using customer information to improve products and services, and continually striving to improve customer satisfaction.
Encourage an atmosphere of teamwork, support others, facilitate their work, and defend them when appropriate, encouraging cooperation and trust within a group.
Strive daily to exceed customers’ expectations in an effort to support the company's Mission Statement.