Closing Manager

Harp's Food Stores•Bentonville, AR

3d•Onsite

About The Position

As a Closing Manager, you will be responsible for delivering exceptional customer service and leading store operations during closing shifts. This role involves overseeing various departments, ensuring adherence to company policies and standards, and fostering a positive environment for both customers and associates. You will play a key role in maintaining store readiness, managing inventory, executing merchandising plans, and ensuring the safety and satisfaction of everyone in the store.

Requirements

High school diploma or G.E.D. equivalent required.
Ability to work a flexible schedule including evenings, weekends and holidays as needed.
Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.
Ability to interpret, understand and follow instructions.
Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 50 pounds without assistance.
Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight.
Occasionally required to climb and/or crawl.
Stands and/or walks continuously throughout shift.
Visually locates merchandise and other objects, as well as verifies information, often in small print.
May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
May be exposed to cleaning solvents or other chemicals.
May be exposed to latex, eggs, nuts, soy and wheat.
Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check and criminal background check.

Nice To Haves

Minimum one year experience in a retail grocery store preferred.

Responsibilities

Assist with grocery department operations including department readiness, supervision, marketing plan execution, price maintenance, policies and procedures, inventory preparation, department cleanliness, and safe use of equipment and tools.
Assist with replenishment and inventory processes including ordering, replenishment, receiving, invoicing, back stock, returns, damages, supply use and inventory preparation.
Assist with merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, overall department/store procedures.
Direct and be responsible for fresh food preparation and production including maintaining food safety standards, food preparation and production requirements and maintaining service counters.
Assist with front-end operations by following the daily schedule, monitoring the flow of customers, opening registers as applicable, managing breaks and lunches, supplies and closing procedures.
Monitor the store’s execution of all employee, customer and equipment safety programs, standards and training requirements when in charge of the store.
Demonstrate flexibility in the workplace and remain comfortable with change and transition.
Coach and mentor team members by bringing out the best in people, recognizing and unleashing their full potential through resources, coaching, experiences, and support, and providing opportunities to take risks and learn from mistakes.
Facilitate the resolution of conflict between others under supervision, seeking to understand viewpoints, balancing competing priorities, and gaining agreement.
Clearly define issues, use critical thinking and logic to effectively maintain answers to questions in a conscious and organized manner.
Set clearly defined direction, establish clear priorities, ensure clear roles within the team, and clearly assign responsibilities for tasks and decisions.
Consistently produce and emphasize the need to produce high quality products and services while being aware of issues and following procedures that affect personal safety and the safety of others.
Initiate, develop, and foster relationships with others, taking a personal interest in their ideas, treating them fairly, respectfully, and sincerely, and empathizing with their emotions and perspectives.
Demonstrate responsible behavior, thoroughness of work, and dependability, consistently complying with policies and procedures, including attendance, dress code, and ensuring a safe work environment.
Deliver excellent customer service by removing barriers and actively looking for ways to help others.
Demonstrate and act in accordance with sound values, beliefs, and business ethics, acting with honesty.
Act consistently in accordance with organizational values, modeling high standards of behavior through personal actions and commitment.
Hold oneself accountable with a "no excuses" approach to attitude, performance, and results, working in the best interest of the company.
Act on initiative without being prompted, handle problems with minimal guidance, and make things happen by taking action quickly.
Anticipate and recognize customer needs, remain dedicated to exceeding expectations, use customer information to improve products and services, and continually strive to improve customer satisfaction.
Encourage an atmosphere of teamwork, support others, facilitate their work, defend them when appropriate, encourage cooperation and trust, show concern for the rights, values, and worth of others, and treat others fairly and consistently.
Strive daily to exceed customer expectations in support of the Harps’ Mission Statement.